[eddypoolie]

I want to upgrade to itunes 7.0 and when i try to install quicktime i get the following error message:

Then the installation rolls back

When i try to acces the key in regedit i get this message:

I cant change the permissions of the key either :down:

I have tryed doin it in other admin accounts and in safe mode.. still no luck

ohh and if it helps i use Windows XP

Help please!!?! :up:

 

[parasolution]

Try uninstalling itunes and ran MS Installer Cleanup Utility. If the Clean-up Utility finds any remnants of itunes, run the program to clean it. Then reinstall.

If you want to keep your playlist/playcounts, make a copy of your itunes data to another folder, as I don't recall if that will get purged.

 

[eddypoolie]

Thanks but the MS Installer Cleanup Utility did not pick up anything to do with Itunes ??

 

[parasolution]

I had that error on my laptop, when I tried to upgrade from 4.x itunes to 7.x. MS Cleanup was able to fix the error.

Have you tried a reg cleaner? Can you uninstall quicktime? Do any other accounts exists on the computer who might have access to the keys?

There was also a previous thread that had an access key problem, they got it solved through this:

http://docs.info.apple.com/article.html?artnum=93865

Not sure if that will help though.

 

[parasolution]

See this thread and see if this works for you.

http://forums.techguy.org/multimedia/530117-quicktime-hkey-issue.html

 

[eddypoolie]

Thanks that help abit i now have acces and permissions to that folder but there is not a CLSID within the 'QuickTimePlayerLib.QuickTimePlayerApp' Folder. I still have an unsucessful instalation

 

[eddypoolie]

never mind i closed regedit and then reopend it and it was there i have install it! thanks guys you rock!!!!