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Originally posted by sassyone:
when i turn on my computer i get .
invaled backweb application ID137903 . have no ider what this is thank you nube
Hello sassy... :) to enable anyone to help you will have to post details of your OS...
 

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Do you have either a Hewlet Packard or Compaq PC...if so then backWeb is a tool that comes pre-installed.

BackWeb is used for providing messages and software updates for your machine...

The error message is probably occurring because spyware removal software detected the Updates from HP/Compaq software utility (BackWeb) as spyware and removed it. Since only part of BackWeb is removed, it cannot fully load when Windows starts and the error message displays...

I think you would have to reinstall the system if you wanted to get it back...

EDIT... sorry I meant do a system restore...
 

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Hello, just joined this site since I too, have just started receiving the following message - "Unexpected c-tree error" and when asked if I want to send Microsoft an error message - the message refers to Back Web-137903.

Am I to understand that this is an essential component and should not be deleted...

I ran Ad Aware after this happened and remove whatever....however, I had not run it in over a month or so....

Also did a full system restore about a month ago - because I was having admin problems with my computer...if, Chalky you are saying do another restore - when would you suggest?

OS - XP

Great resource....
 

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Hello Icb and welcome to TSG... :)

I don't know much about XP so I suggest that you download HiJackThis... from here...

http://tomcoyote.org/hjt/ or http://lurkhere.com/~nicefiles ...

Use Winzip to unzip it.. then install and run it...

HiJackThis.exe file is best installed in it's own folder... so before downloading create a folder and name it HiJackThis...then download HiJackThis to that folder... To run double click the HiJackThis.exe file...

Scan your system and post the log in security where someone more knowledgeable will be able to help you....DO NOT repeat DO NOT delete anything until someone advises you....

By system restore I mean roll back the reg to a previous restore point...

If you have either a Hewlet Packard or Compaq PC...then backWeb comes pre-installed and is used for providing messages and software updates for your machine....I have a HP Pav and don't see any neccessity for the BackWeb app....but that's just my opinion...
 

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chalky said:
Hello Icb and welcome to TSG... :)

I don't know much about XP so I suggest that you download HiJackThis... from here...

http://tomcoyote.org/hjt/ or http://lurkhere.com/~nicefiles ...

Use Winzip to unzip it.. then install and run it...

HiJackThis.exe file is best installed in it's own folder... so before downloading create a folder and name it HiJackThis...then download HiJackThis to that folder... To run double click the HiJackThis.exe file...

Scan your system and post the log in security where someone more knowledgeable will be able to help you....DO NOT repeat DO NOT delete anything until someone advises you....

By system restore I mean roll back the reg to a previous restore point...

If you have either a Hewlet Packard or Compaq PC...then backWeb comes pre-installed and is used for providing messages and software updates for your machine....I have a HP Pav and don't see any neccessity for the BackWeb app....but that's just my opinion...
 

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Thank you for your quick response.
I have downloaded Hijack this - in its own file as directed.
However, before I run it -
I would like to know how I scan my system....to be able to post the log...
I have seen other scans listed - so I know what it looks like....
but want to make sure that I know how to do it correctly before I try.

Will take your advice and not delete anything until someones reviews the log.

I do have an HP Media Center and know that this was pre-installed.....just never had an issue with it before.

Since you have an HP Pav which is what I have did you delete the program - w/o any
repercussions?

Thank you again...

Will wait for your response before I move forward.

L.
 

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You just need to click on the dynamite icon and when it opens click scan...save the log if you want...then just copy and paste the contents into your post...don't miss any of it out though...

Post to the Security Forum with details of any problems you are having....someone there will be along to help you... :up:

I couldn't remember if I had uninstalled the Backweb...hadn't used it or seen it in a couple of years...just had a look in ' Start Up ' it's there but not checked...all that I have checked is Scan Reg...System Tray...Load Power Profile...CD...and my AVG Anti Virus....I'll uninstall the Backweb and see what happens... :eek: as Tidus said-it is a type of spyware....
 

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So what do you suggest just delete the Back Web?
Am assuming that you mean the dynamite icon on the Hijacker to copy the
scan....now that you know it is spy ware what did you do?

Thanks for all your help with this.

:(
 

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I believe I have a temp solution to your problem. Start>Run>msconfig>startup tab> uncheck back web and restart. this will make it so backweb does not start when windows starts. It may not be on the list as back web. It will most likeley be in acronym form of some sort like "bkwb" for example. I hope that halpes :)
 

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Thank you - did a run as suggested...did not see backweb or an acronym in services or startup programs...had an error message when I got on the computer this morning stating failed to load Back Web...

That's all I know for now.
:confused:
 

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Chalky - I used the Hijack this and copied the log scan - listed below - I did not delete anything. I found the Back Web in the HP Center and clicked on it and received an error message - just as I did on start up stating the Back Web failed to load :confused:

Logfile of HijackThis v1.97.7
Scan saved at 1:27:06 PM, on 4/14/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\windows\system\hpsysdrv.exe
C:\Program Files\USB Storage RW\shwicon.exe
C:\HP\KBD\KBD.EXE
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\WINDOWS\System32\CTHELPER.EXE
C:\WINDOWS\System32\CTsvcCDA.exe
C:\PROGRA~1\DIRECWAY\bin\dpcproxy.exe
C:\WINDOWS\ehome\ehSched.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\ehome\ehtray.exe
c:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\WildTangent\DDC\DDCManager\DDCMan.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\WINDOWS\ehome\ehmsas.exe
C:\Program Files\DIRECWAY\BIN\dpcstart.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\PROGRA~1\DIRECWAY\bin\dpcnav.exe
C:\PROGRA~1\Qualcomm\Eudora\Eudora.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\system32\freecell.exe
C:\PROGRA~1\WINZIP\winzip32.exe
C:\Documents and Settings\Administrator\Local Settings\Temp\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-us6.hpwis.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.netscape.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us6.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us6.hpwis.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://us6.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-us6.hpwis.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:83
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [ShowIcon_KYE Electronics Corp._USB Storage R/W v1.14e057] "C:\Program Files\USB Storage RW\shwicon.exe" -t"KYE Electronics Corp.\USB Storage R/W v1.14e057"
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [NAV Agent] c:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [Jet Detection] "C:\Program Files\Creative\SBAudigy\PROGRAM\ADGJDet.exe"
O4 - HKLM\..\Run: [DDCActiveMenu] "C:\Program Files\WildTangent\DDC\ActiveMenu\DDCActiveMenu.exe" -boot
O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [DDCM] "C:\Program Files\WildTangent\DDC\DDCManager\DDCMan.exe" -Background
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Acme.PCHButton] C:\PROGRA~1\HPINST~1\plugin\bin\pchbutton.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Dpcstart.lnk = C:\Program Files\DIRECWAY\BIN\dpcstart.exe
O4 - Global Startup: hp center.lnk = C:\Program Files\hp center\137903\Program\BackWeb-137903.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/swdir.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38026.6578472222
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.shockwave.com/content/zuma/popcaploader_v5.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{E4390C51-CF3D-498C-B282-C5E9A4074394}: Domain = direcway.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{E4390C51-CF3D-498C-B282-C5E9A4074394}: NameServer = 66.82.4.8
 

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Error message occurred just as computer started up...and the desktop appeared...this is a personal computer and I do not login -

After reading the log scan and I saw where Back Web is located in the program files - HP Center, I went there - clicked on HP Center and the same error message came up...and that was about an hour after I had the first message....

"could not load the target dll("C:\Program Files Back Web\Back Web Client\6.1.0.170\Program\Back Web.dll", error code 126

This is a different message than what I had been receiving over the last few days when over 80 Back Web-137903 error messages would pop up the first 15 minutes on the computer.

:confused:
 

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lcb said:
Chalky - I used the Hijack this and copied the log scan - listed below - I did not delete anything. I found the Back Web in the HP Center and clicked on it and received an error message - just as I did on start up stating the Back Web failed to load :confused:
Hello lcb...Mr Bungle is correct about Start Up...this is what the entry looks like in my start up...jpg below...

I'm just leaving it unchecked as it always has been and not removing it...maybe it's because I've never had it start up that I've had no problems with it... W 98se...highlighted as Updates from HP...

I did say I don't know much about XP...and nothing about what should or shouldn't be in the logs...so if you post the log in Security there are experts there who will help you...just wait for someone to advise you... :)
 

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