[trevor1]

hey in linux the internet is running great but when im in windows i can connect to the internet or get on AIM....what should i do?

 

[Bob Cerelli]

The basics for Internet access troubleshooting are:

Can you ping anything internally
Can you ping the gateway
Can you ping any external IP address
Can you ping any external name

 

[trevor1]

How would i go about checking that?

 

[Bob Cerelli]

Find out the IP address of another computer.

Then open a command prompt

Type "ping IP_address" - no quotes, where IP_address is the address you want to ping.

e.g ping 192.168.0.1

for an external IP you can use 199.181.164.1

for an external name you can use www.yahoo.com

 

[trevor1]

yea ill try that but i dont understand b/c i can get online with linux but not windows...its weird

 

[Bob Cerelli]

It's good that you can at least get online with something. This way you know the network cards, cables, hub, modem and actual Internet connection are all working.

Likely it is just something misconfigured with TCP/IP.

Also, just for testing, temporarily disable or remove any firewalls you have. You can always add them back in later when you know everything else works.

 

[trevor1]

ok it seems that i can ping something...what should i go about doing now?

 

[trevor1]

u know what im sorry i was incorrect i cannot ping anything...my mistake.

 

[trevor1]

?

 

[steve65]

What type of internet connection?

go to the command prompt and type

ping 127.0.0.1

You should get four good replys. If you do, it usually means that the network card and TCP are installed. If not, open your network properties and check that the Network card is installed and that TCP/IP is configured.

If TCP is configured, go back to your command prompt and type in Ping Google.com
Once again you should see 4 good replies. if not try

ping 216.239.37.99 (google's IP address)

If you get responses from using the IP address , but not the name (google.com) then you need to check your DNS settings.

Are you getting you IP settings automatically through DHCP? Or, are the manually configured. If manually configured, you should be able to copy the DNS server settings from your linux installation.

Steve

 

[Bob Cerelli]

If you can't ping anything, I doubt you will be able to ping google or any external name or IP.

How is the IP address information getting assigned (static or dynamic)

Is it all correct. You can compare what is assigned to each computer when Linux is running.

 

[trevor1]

Im Pretty Sure for windows atleast it is static...could u tell me how to know for sure?

 

[steve65]

Click Start, right click My Network Places, Choose properties, double-click Local Area Connection and then click properties.

Highlight Internet Protocol TCP/IP and then click properties. This will open you IP settings. Here, you will see what IP address is configured if any. Or if "Obtain IP address Automatically" is checked.

If your router is setup to hand out the IP addresses to requesting machines then you definitely want to have it set to automatic. If your not sure, I would just write down what is currently in the settings, reset it to obtain automatically and reboot. It really can't hurt, and my gut feeling is, it will fix it.

Steve