Hi, AVG keeps a log, you can find it under Tests or Results...if you could post what virus or trojans it removed, what files were infected, we may be able to help you a lot easier.
You will need both of these programs, and these versions...though you might have both, one or the other may be older than what I am posting and will not be as effective as they can be! You need to check the Build of AdAware you have, it's right on the main window, we are using AdAware SE personal edition (the free one) v. 1.05 now, and even though you are just installing it, it will have some detection updates just after you install it, unless you get very lucky!
SpyBot Search and Destroy v. 1.3> is the latest. The older versions are abandoned and will not give you any more updates!
Both of those programs are available here:
http://www.majorgeeks.com/downloads31.html
Here are the directions for installing, updating, and using them:
AdAware:
Install the program and launch it.
First in the main window look in the bottom right corner and click on
Check for updates now then click
Connect and download the latest reference files.
From main window :Click
Start then under
Select a scan Mode tick
Perform full system scan.
Next deselect
Search for negligible risk entries.
Now to scan just click the
Next button.
When the scan is finished mark everything for removal and get rid of it.(Right-click the window and choose
select all from the drop down menu and click
Next)
Restart your computer.
[b[
SpyBot 1.3:[/b]
Install the program and launch it.
Before scanning press
Online and
Search for Updates .
Put a check mark at and install
all updates.
Click
Check for Problems and when the scan is finished let Spybot fix/remove
all it finds marked in
RED.
Restart your computer.
If you have both programs and those versions, OK.
Then the info in the Hijackthis log and AVG's, if it kept one, will help.
There are some fixes for Internet connection- need to know the type you use, dialup over the phone line, or broadband cable or DSL?
