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Discussion Starter · #1 ·
I am using IE 7 with XP and have been having problems recently any time I try to access a web site which requires a password (bank accounts, email, subscriptions, etc.). I keep getting a "Internet Explorer cannot display the webpage" message and no information on how to resolve the issue. Any websites which don't require a password seem to work just fine.

Can anyone help?
 

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Discussion Starter · #3 ·
They should be. I did not make any changes to my computer, so I think that maybe a windows update or something has changed some settings. The problem just showed up out of the blue one day.

Under Tools / Internet Options / Privacy I've got the default settings, but even with using the Advanced settings to allow all 3rd party cookies the problem still occurs.
 

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Likely not the clock / date - but make sure that time and date are set correctly on your computer. If it were wrong you should be prompted about the date.

Open Internet Explorer without Add Ons.

Click Start, and then click Run. The Run dialog box opens.
Type iexplore.exe -extoff, and then press ENTER. Note that Internet Explorer 7 opens without add-ons, toolbars, or plug-ins, you can still surf the Internet - see if you can access https sites.

Also check that SSL is on:
tools --> Internet options --> advanced -->SSL option - make sure checked.
Make sure ssl 2.0 is checked.

Are you able to get to secure sites in FireFox, Google Chrome or other browser?

Maybe helpful - Found this on HP's site - would be applicable to other Windows XP computers.

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c00309239

Good Luck,

Chronk
 

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Discussion Starter · #5 ·
Date/time are set correctly.
Ran IE w/out add-ons and problem still occurs.
SSL 2.0 and 3.0 are checked.
Tried the suggestions in the link to the HP site but the problem still occurs.
 

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Please click here to download and install the HijackThis installer.

Run it and select Do a system scan and save a logfile.

The log will be saved in Notepad. Copy and paste the log in your next post.

Do not fix anything
 

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Discussion Starter · #8 ·
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:59:56 AM, on 8/14/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16876)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Acer\eManager\anbmServ.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ZuneBusEnum.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\system32\Rundll32.exe
C:\WINDOWS\system32\keyhook.exe
C:\Program Files\Arcade\PCMService.exe
C:\Program Files\Launch Manager\QtZgAcer.EXE
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\WINDOWS\SM1BG.EXE
C:\Program Files\HP\HP Software Update\HPWuSchd.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Zune\ZuneLauncher.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\SystemTools\Spybot - Search & Destroy\TeaTimer.exe
C:\Garmin\gStart.exe
C:\WINDOWS\system32\sistray.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\acer\eRecovery\Monitor.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Java\jre1.5.0_06\bin\jucheck.exe
C:\Program Files\SystemTools\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.yahoo.com/search/ie.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr8/*http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.15642\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [LaunchApp] Alaunch
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [SiSPower] Rundll32.exe SiSPower.dll,ModeAgent
O4 - HKLM\..\Run: [SiS Windows KeyHook] C:\WINDOWS\system32\keyhook.exe
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Arcade\PCMService.exe"
O4 - HKLM\..\Run: [LManager] C:\Program Files\Launch Manager\QtZgAcer.EXE
O4 - HKLM\..\Run: [eRecoveryService] C:\Windows\System32\Check.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [SM1BG] C:\WINDOWS\SM1BG.EXE
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Zune Launcher] "c:\Program Files\Zune\ZuneLauncher.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\SystemTools\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [gStart] C:\Garmin\gStart.exe
O4 - Global Startup: Utility Tray.lnk = C:\WINDOWS\system32\sistray.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Nikon Monitor.lnk = C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://appldnld.apple.com.edgesuite.net/qtinstall.info.apple.com/lupin/us/win/QuickTimeInstaller.exe
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://wwwimages.adobe.com/www.adobe.com/products/acrobat/nos/gp.cab
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O23 - Service: Notebook Manager Service (anbmService) - OSA Technologies Inc. - C:\Acer\eManager\anbmServ.exe
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: Google Update Service (gupdate1ca10c8eb0bd8ea) (gupdate1ca10c8eb0bd8ea) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

--
End of file - 8437 bytes
 

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I followed this thread because I had the same problem. I could not comment before because I could not log on to ANY site that had a normal logon page. Any logon attempt went to " internet-explorer-cannot-display-webpage" I just found a program that ended my problem and I thought I would share it with you. I had Googled every problem file that any malware program found and looked for programs that would remove them. Today was my lucky day, I found a program called "Exterminate It" by CURIOLAB. It worked, I got my computer back. It removed several programs that nothing else even found.
Now I am a HAPPY Old-Man
 

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Old-Man,

Glad to hear you are browsing secure sites!
What lead you to - Exterminate It - ?
I had never heard of it - that I can recall.

Did you save a log with the name of the malware?
I am curious to know what the bad app was.

Also curious if you ran MalWareBytes, or SuperAnitSpyware - I cannot recommend them or offer help with them as I am not SpyWare/MalWare certified for forums - though I have fought several of them with the great help of the above programs as well as combofix - you use those at your own risk - or get help running them by posting in the MalWare Forum. I have had a few computers that I could not overcome the malware - and had to backup and restore to a new Windows Install.

It would be good to read first any how to-s on combofix before running if you should ever take that route.

Thanks for you Post!

Chronk

:)
 

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Started with a search for this file that Malwarebites could not remove.
KEWUZIGA.DLL

Ran this and searched for each file that it said was "bad" .
Prevx 3.0

Also ran RegRun 5 and searched for each file that it said was "bad.

Did not keep a log (wished I would have). I tried going back in history to see which web pages I searched, but IE only keeps the main page, not pages that you open in "new tab" or " another window" which I did a lot.
Could not find the page that led me to "Exterminate It". I was to happy getting my 'puter back to keep tabs on where I went.

I had several files that Google found no matches for, like this one "gjxjpdme.dll". Still not sure what it did, but it went away.:)

Old-Man
 

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Old-Man,

Thanks for posting that information - perhaps "Exterminate IT" is a good program - I will consider using it - if my current tools prove ineffective on malware that I come up against.

If you have not already done so - I would go ahead and install the latest Java JRE -

http://www.filehippo.com/download_java_runtime/

as recommended by Phantom010. Old Java Runtime Enviroments leave you open to more vulnerabilities. I would recommend un-installing your current Java JRE and then downloading and installing the new. If you simply install the new - you still have the old installed and the vulnerabilities.

Those strangely named files ("gjxjpdme.dll") that you found - or your antimalware program found - is common - as these nasty programs morph - rename themselves - backup and attempt to re-install - so good yours was removed.

Thanks again for your post.

Chronk
 

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Chronk,

Uninstalling my current JRE sounds easy, if it were listed in the "add or remove files" list, it's not. I did a serch and found several JRE programs listed. The latest is "jre1.6.0_16.msi" . How would you suggest uninstalling JRE and which programs should I include? There are several "izme.dll files and one CAB file that come up with a serch. The izme.dlls are in seperate folders, each for a upgrade of JRE, _11, _13, _14. The _16 has the CAB file and NO dll file in the folder.
Any suggestions?

Old_Man
 

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You can run the Windows Installer CleanUp Utility to be sure Java JRE remnants are gone.
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

Once you have ran the CleanUp Utility - you may want to delete the JRE folder-
C:\Program Files\Java\
and this if you have it but don't think you do - C:\Program Files\JRE

To get Java JRE back - go to the site below and choose the top left -
where it says download the latest version 15.89MB.

http://www.filehippo.com/download_java_runtime/

If you run another hijackthis scan - I cannot help you with reading that or recommend what to remove - but you may want to run one - to see if Java is listed - after running Cleanup utility and deleting the Java folder - and before installing Java again.

Chronk
 

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chronk,
Thanks for all the help you have given, not only to me but all the people that like me are reading these boards and finding answers to the problems that they have. Some, like me may not be able to join and post questions, but with people like you helping others find answers, they can also find answers like I did.
Again I say thanks to you and the people like you that give of there time and knowledge to help with no reward except a simple THANK YOU.

Old-Man
 

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Old-Man,

What few I have helped - few say Thank You as well as you - I believe that anyone who has helped here at TechGuy will appreciate what you have said.
So, Thank You for that. I do try to help as I have received help many times from others who have posted, or through direct help when I could not find a solution - and enjoyed the fixes that saved from a re-install and enjoy the learning along the way.

So as I have been helped, I try to help and get the good feeling of knowing that I am trying to do the right thing. Thankfully there are still many (perhaps not enough) people trying to do that. And here we unite and are made better.

Happy surfing and in general computing!

:)

Chronk
 

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hey am sorry i got no contribution, i got the same problem except mine doesn't open any web page at all, ma internet connection is working fine but i can only use it on a different pc. PLEASE HELP!!!
 
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