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Discussion Starter · #1 ·
Hi,

For some time now I have had a problem with my internet connection. It keeps cutting off.

My current setup is:

- I am with Virgin Media
- My modem is connected to a Linksys Router
- I have a wireless connection

When this happens my computer is still connected to Router but it would seem the Router is not receiving "the internet" from the Modem. I believe this to be a problem with Virgin Media but I thought I would ask here. Also, whenever this happens I Troubleshoot on Windows Live Messenger and the result is a DNS problem: it says "Your DNS appears unable to resolve IP addresses."; and Key Ports problem.

If someone could please help me with this I would be very appreciative of it.

Thanks, in advance, for any help anyone can give me.

Ronald
 

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Connect directly to the modem with a wired connection for a test, see if you still have the problem.
 

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Register at DSLReports and run their Line Quality Tests. It's best to run this test with a direct wired connection to eliminate any wireless issues from the results. It's useful many times to run this test several times, and we'd like to see each of the results. Post the results link from the top of the test display page for each test run here.

The link to post is near the top of the page and looks like:

If you wish to post this result to a forum, please copy/paste this URL
http://www.dslreports.com/linequality/nil/2357195 <- sample only, yours will obviously be different!
and your IP will be disguised.

Copy/paste that link here.

Note: You will have to enable PING (ICMP) request response either in your router (if you have one), or in your computer's firewall for direct modem connections. This is very important to get the most important part of the test to run.

DSLReports

Here's also the Line Quality Tests FAQ to help you understand the results. This will answer some questions about the line quality display.
 
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