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Discussion Starter · #1 ·
I own an ASUS X58L series laptop on which runs a Windows Vista Home Basics system. I have had the laptop for a week now; it was given to me by a cousin.

The main problem is that although an internet connection to my BT Home Hub is established between the BT router, my ASUS and other laptops in my household, I have difficulty in accessing the internet. This problem does not exist to other laptop user in my house whom share the BT internet router connection.

The connection is wireless. It was connected to my laptop a week ago; I was able to browse the internet for two hours but afterwards the connection, although still visable and active between my laptop and the router, failed and a Windows error was displayed which read "Internet Explorer cannot display the webpage" - this message is displayed after each attempt to access to web.

A suggested course of action is to run a windows network diagnostic. However, after doing so countless times, the same feedback is given:

" Cannot communicate with go.microsoft.com" Suggested action is to "Reset the network adapter 'Wirerless Network Connection'"

After resetting the connection I am told that "Windows tried a repair but a problem still exists"

So I perform the same process to be informed "Microsoft cannot resolve the problem" :confused:

My other attempts to solve the problem was to check the ASUS laptop's internet connection and make the exact selection to my brother's HP laptop (the one I'm using at the moment), despite having the exact settings, I still cannot access the net.

I also disabled Windows firewall but that had no effect on the internet connectivity. Kapersky Internet Security is installed, but cannot be activated as I cannot access the net, so I know that is not the cause of the problems.

I'm guessing that the cause may lie within the settings, however, do not know the ideal settings or much about computers to be honest.

Your help will be appreciated :)
 

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The only way you can know that Kapersky Internet Security is not the problem is to uninstall it and hope that it goes away completely and cleanly. After you do that ...

(From a JohnWill post)

TCP/IP stack repair options for use with Vista and 7.

Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine.
 

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Discussion Starter · #3 ·
Hey, thank you for quick response :D

I reset WINSTOCK but was told that "the requested operation requires evaluation"
What does that mean? Does that mean the command was successfull?

Result for reset of IPv4:
C:\Users\netsh int ipv4 reset reset.log
Resetting Echo Request, failed.
The requested operation requires evaluation.
Resetting Global, failed.
The requested operation requires evaluation.
Resetting Interface, failed.
The requested operation requires evaluation.
There's no user speciified settings to be reset.

and the reults for reset of IPv6 is:

Resetting Echo Request, failed.
The requested operation requires evaluation.
There's no user specified settings to be reset.

I am really confused. What should I do now? I feel hopeless!
 

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"the requested operation requires evaluation" means that you missed the line that says, 'Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.'
 

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Discussion Starter · #6 ·
Oops, silly me :S I overlooked that part because I'm the admin

I have rebooted the system and tried to opened Internet Expllorer and was welcomed by the same error message "internet Eplorer cannot display webpage"
 

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Can you connect using a wired connection to that machine?

Hold the Windows key and press R, then type CMD to open a command prompt:

In the command prompt window that opens, type type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
 

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Discussion Starter · #9 ·
Well, the connection is said to exist when a USB is attatched but the an error message is displayed whenever internet explorer is launched.

** I don't have any storage media so typed the message instead **

here is the command feedback:

Window IP configuration...Naomi
Primary Dns suffix...Naomi
Node type...Hybrid
IP Routing Enabled...No
WINS Proxy Enabled...No
DNS Suffix Search List...Naomi
home

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS suffix . : home
Despcription...Atheros AR928x Wireless Netwrk Adapter
Physical Address...0-22-43-4D-59-E9
DHCP Enabled...Yes
Autoconfiguration Enabled...Yes
IPv4 Address...192.168.1.66 (preferred)
Subnet mask... 266.266.266.0
Lease obtained...13 August 2009 10:06:08
Lease expires...14 August 2009 10:06:08
Default Gateway...193.169.1.245
DHCP Server...193.169.1.245
DNS Servers...193.169.1.245
NetBIOS over tcpip...Enabled

Ethernet adapter LAN:

Media state...media disconnected
Connection-specific DNS Suffix:
Description...Realtek RTL8139/810x Family Fast Ethernet NIC
Physical Address...00-23-54-7A-9C-F8
DHCP Enabled...Yes
Auto config Enabled...Yes

Tunnel Adapter LAN Connection* 6:

Media state...Media Disconnected
Connection-specific DNS Suffix:
Description: isatap.{4CB25DFB-OB27-41D9-89E4-C61CF4E33FBO}
Physical Address...00-00-00-00-00-00-00-E0
DHCP Enabled...No
Auto config Enabled...Yes

Tunnel Adapter LAN Connection* 7:

Media state...Media Disconnected
Connection-specific DNS Suffix:home
Description: Microsoft ISATAP Adapter #2
Physical Address...00-00-00-00-00-00-00-E0
DHCP Enabled...No
Auto config Enabled...Yes

Tunnel Adapter LAN Connection* 11:
Media state...Media Disconnected
Connection-specific DNS Suffix:
Description: isatap.{93E770D8-EE1A-4146-8F25-1059FA602}
DHCP Enabled...No
Auto config Enabled...Yes

Tunnel Adapter LAN Connection* 12:

Media state...Media Disconnected
Connection-specific DNS Suffix:
Description: Teredo Tunneling Pseudo-Interface
Physical Address...02-00-54-55-4E-01
DHCP Enabled...No
Auto config Enabled...Yes
IPv6 Address...2001:0:d5c7:ad6d:450:3e85:35f7:febf<Preferred>
Link-local IPv6 Address...fe80::450:3e85:35f7:febf%13<Preferred>
Default Gateway...: ::
NetBIOS over Tcpip...Disabled
 

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True that a USB connection is wired; but how about an ethernet connection?

Should "193.169.1.245" (three places) really be 192.168.1.245? Or maybe 192.168.1.254? If so, you have an apparently good wireless connection to a router.
 

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Open a Command Prompt and try these pings ...

ping 192.168.1.66 (or whatever your current IPv4 address is)

ping 192.168.1.254

ping 69.147.114.224

ping yahoo.com
 

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Discussion Starter · #13 ·
Ping results for command: ping 192.168.1.254

Pinging 192.168.1.254 with 32 bytes of data:
Replying from 192.168.1.254 bytes=32 times=4ms ttl=64
Replying from 192.168.1.254 bytes=32 times=4ms ttl=64
Replying from 192.168.1.254 bytes=32 times=4ms ttl=64
Replying from 192.168.1.254 bytes=32 times=4ms ttl=64

Ping statistics for 192.168.1.254:
Packets: sent = 4, Recieved = 4, Lost = 0 <0% loss>,
Approximate round trip times in milli-seconds:
minimum = 1ms, Maximum = 4ms, Average = 1ms
 

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Discussion Starter · #15 ·
Pinging 192.168.1.66 with 32 bytes of data:
Replying from 192.168.1.64: Destination host unreachable.
Replying from 192.168.1.64: Destination host unreachable.
Replying from 192.168.1.64: Destination host unreachable.
Replying from 192.168.1.64: Destination host unreachable.

Ping statistics for 192.168.1.66:
Packets: Sent = 4, Recieved = 4, Lost = 0 <0% loss>,
 

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Discussion Starter · #16 ·
Pinging 69.147.114.224 with 32 bytes of data:
Replying from 69.147.114.224: bytes=32 time=116ms TTL=47
Replying from 69.147.114.224: bytes=32 time=115ms TTL=47
Replying from 69.147.114.224: bytes=32 time=115ms TTL=47
Replying from 69.147.114.224: bytes=32 time=115ms TTL=47

Ping statistics for 69.147.114.224:
packets: sent = 4, received = 4, Lost = 0 <0% loss>,
Approximate round trip times in milli-seconds:
Minimum = 115ms, Maximum = 116ms, Average = 115ms
 

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Discussion Starter · #17 ·
Pinging yahoo.com [209.131.36.159] with 32 bytes of data:
Replying from 209.131.36.159: bytes=32 time=195ms TTL=44
Replying from 209.131.36.159: bytes=32 time=195ms TTL=44
Replying from 209.131.36.159: bytes=32 time=192ms TTL=44
Replying from 209.131.36.159: bytes=32 time=290ms TTL=44

Ping statistics for 209.131.36.159:
Packets: Sent = 4, Recieved = 4, Lost = 0 <0% loss>,
Approximate round trip times in milli-seconds:
Minimum = 192ms, Maximum = 290ms, Average = 218ms
 

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You are allowed to show the results of more than one ping per post.

I assume the last result was because your IP at the time was 192.168.1.64. We know you can communicate with the router, so now we want to see the others (for internet access).
 

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You really should do all the pings at once with the IPCONFIG results as well, which makes sure you don't post confusing and conflicting posts.
 

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Discussion Starter · #20 ·
Hi guys, thank you for your advice and patience.

I couldn't access the net because the laptop I was using was stolen.

Here are the readings of the Ipconfig and Pings:

C:\Windows\system32>IPCONFIG /ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : Naomi
Primary Dns Suffix . . . . . . . : Naomi
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Naomi

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Atheros AR928x Wireless Network Adapter
Physical Address. . . . . . . . . : 00-22-43-4D-59-E9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet
NIC
Physical Address. . . . . . . . . : 00-23-54-7A-9C-F8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{4CB25DFB-0B27-41D9-89E4-C61CF4E33
FB0}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{93E770D8-EE1A-4146-8F25-1059FA602
BBD}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Windows\system32>

C:\Windows\system32>ping 192.168.1.66

Pinging 192.168.1.66 with 32 bytes of data:
Reply from 192.168.1.70: Destination host unreachable.
Reply from 192.168.1.70: Destination host unreachable.
Reply from 192.168.1.70: Destination host unreachable.
Reply from 192.168.1.70: Destination host unreachable.

Ping statistics for 192.168.1.66:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

C:\Windows\system32>

C:\Windows\system32>ping 192.168.1.254

Pinging 192.168.1.254 with 32 bytes of data:
Request timed out.
Reply from 192.168.1.254: bytes=32 time=3ms TTL=64
General failure.
Request timed out.

Ping statistics for 192.168.1.254:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
Minimum = 3ms, Maximum = 3ms, Average = 3ms

C:\Windows\system32>ping 69.147.114.224

Pinging 69.147.114.224 with 32 bytes of data:
Reply from 69.147.114.224: bytes=32 time=241ms TTL=48
Reply from 69.147.114.224: bytes=32 time=161ms TTL=48
Reply from 69.147.114.224: bytes=32 time=173ms TTL=48
Reply from 69.147.114.224: bytes=32 time=117ms TTL=48

Ping statistics for 69.147.114.224:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 117ms, Maximum = 241ms, Average = 173ms

C:\Windows\system32>ping yahoo.com

Pinging yahoo.com [209.131.36.159] with 32 bytes of data:
Reply from 209.131.36.159: bytes=32 time=331ms TTL=49
Reply from 209.131.36.159: bytes=32 time=337ms TTL=49
Reply from 209.131.36.159: bytes=32 time=257ms TTL=49
Reply from 209.131.36.159: bytes=32 time=275ms TTL=49

Ping statistics for 209.131.36.159:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 257ms, Maximum = 337ms, Average = 300ms

C:\Windows\system32>

Thank you again.
 
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