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Input not support

6318 Views 16 Replies 3 Participants Last post by  Macboatmaster, 
T
I have an AOC monitor, a couple of years old. It worked fine until I experienced some issues with the games Shadow of Mordor and Prison Architect (I'm sure I have other games with this issue but these were the ones I tried.) Upon opening either of these games, I could hear the sound but the screen went black with a small box floating around that said 'Input Not Support'. I looked up the issue and followed a few guides which didn't seem to work. Eventually I came across a guide that said 'try putting your resolution up to the highest it can go on the display settings of your computer'. I did this, only to be greeted with 'input not support' on my desktop. For some odd reason the res refused to reset, so I force restarted my computer with the power button. The moment it loaded, when I should've been greeted with the lock or Windows loading screen the screen once again turned black with the 'input not support' box. I tried booting in safe mode but I can't find any help for doing that without reaching the lock screen as I run windows 10, so there's no time to click f8.
Any help is appreciated, even if it's only a monitor that can survive most resolutions (I can't remember exactly what I went up to but I think it was 2000xsomething)
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Macboatmaster
1. Welcome to Tech Support Guy
2. Do you still require help please
3. If so was 10 the original OS
if not what was please
4. What is the make and full model of the computer if branded eg a Dell Toshiba etc
5. I presume you have not made a recovery drive OR do not have the installation media for 10
6. When you reply I will advise you
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T
1: thanks
2:yes
3:10 is the original, I got it about 2 weeks ago and only managed to get it working recently due to solved issues (I didn't have a VGA cable or Ethernet cable because I'm new to the world of desktops)
4: Mesh computers, Elite Silent Skylake- only things I changed about it were graphics card and case as the website accommodates for such changes.
5: I don't think so
6:much appreciated
Macboatmaster said:
1. Welcome to Tech Support Guy
2. Do you still require help please
3. If so was 10 the original OS
if not what was please
4. What is the make and full model of the computer if branded eg a Dell Toshiba etc
5. I presume you have not made a recovery drive OR do not have the installation media for 10
6. When you reply I will advise you
Click to expand...
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T
Scratch the bit about 2 weeks, it was more like 3 or 4, although it probably doesn't matter
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T
I have received a bit of advice from a mate, he says perhaps plugging it into a tv might work. Any thoughts?
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Macboatmaster
do you mean you have changed the card or just the resolution

only things I changed about it were graphics card
Click to expand...
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Macboatmaster
Presuming that you still cannot get any image on the desktop at boot try this

1. 1. Press and hold the power button on your PC until it powers off.

2. Press the power button on your PC to turn it on.

3. Repeat steps 1 and 2 above twice you MAY then see the advanced repair options screen
then you want startup settings then try
low resolution mode
if that does not work
try safe mode

2. If that forced shutdown does not produce the recovery options screen then go here

https://www.microsoft.com/en-gb/software-download/windows10

using the link make yourself the installation media either on a dvd or usb the link will make the usb for you.
Set the details for same version of 10 and the same bit version
Boot your computer from that media and then after settings language preferences etc
on the window Install now - DO NOT CLICK THAT
click on
Repair your computer on the lower left corner of that window
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T
Macboatmaster said:
Presuming that you still cannot get any image on the desktop at boot try this

1. 1. Press and hold the power button on your PC until it powers off.

2. Press the power button on your PC to turn it on.

3. Repeat steps 1 and 2 above twice you MAY then see the advanced repair options screen
then you want startup settings then try
low resolution mode
if that does not work
try safe mode

2. If that forced shutdown does not produce the recovery options screen then go here

https://www.microsoft.com/en-gb/software-download/windows10

using the link make yourself the installation media either on a dvd or usb the link will make the usb for you.
Set the details for same version of 10 and the same bit version
Boot your computer from that media and then after settings language preferences etc
on the window Install now - DO NOT CLICK THAT
click on
Repair your computer on the lower left corner of that window
Click to expand...
Thank you so much, one last question though-how do I know what the bit version is?
Honestly, I've posted on 3 forums, TSG, PC Advisor and the Reddit tech support forum.
You've been the only one to offer help besides the stuff that's easily available on the internet to find and doesn't solve my problem, eg the f8 to start safemode thing. I really appreciate this :D
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T
Also, as I am new to desktops and stuff, if there's any potential to further mess up my computer I'd also really like it if you could describe the steps:
using the link make yourself the installation media either on a dvd or usb the link will make the usb for you.
Set the details for same version of 10 and the same bit version
Boot your computer from that media and then after settings language preferences etc
on the window Install now - DO NOT CLICK THAT
click on
Repair your computer on the lower left corner of that window
in as much detail as possible. I've already messed up a few times with the thing and I want to make sure there's no potential of doing that again. Once again, thank you so much.
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crjdriver
I looked up the specs on that computer. It has an intel cpu. Why not simply open the case and pull the video card; connect the monitor to the onboard port? Start windows and it should start with a basic windows video driver. You can then do whatever you want ie remove the old driver or whatever.

Note opening the case can void any warranty you have so check with the system builder before doing the above.
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T
crjdriver said:
I looked up the specs on that computer. It has an intel cpu. Why not simply open the case and pull the video card; connect the monitor to the onboard port. Start windows and it should start with a basic windows video driver. You can then do whatever you want ie remove the old driver or whatever.

Note opening the case can void any warranty you have so check with the system builder before doing the above.
Click to expand...
Thanks, but honestly I don't want to risk it. I don't have a lot of experience with computer parts and the workings of a computer, so I don't particularly want to dive into the machine. Maybe it's simpler than it sounds but still..
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crjdriver
It is simple however as I said, contact the builder before opening the case. It would take a tech <10min to do the task. What you end up doing is using the intel chip's onboard video. You remove the driver for your video card. Once done, shutdown and reinstall your card; then reinstall the driver and select a res that is supported. Win 10 usually does this on its own without you having to select anything.
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Macboatmaster
Firstly please do not quote back to me all I have said, there is no need and simply typing your reply, will save you time
When you reply please just type in the box that appears when you open the topic, do not click reply on my post which then automatically quotes it back to me

1. You have nothing to lose by trying the three shutdowns with the power button
you do that as soon as the computer has produced the first screen

2. Does any documentation that came with the computer not tell you what windows 10 it is and what bit
It is most likely to be 64 bit but it could be 64bit windows 10 professional
or 64 bit windows home

3. I do not think you have answered the question in post 6 but you say you do not want to open the case, as suggested by my colleague, so I presume you have NOT changed the graphics card and yet on one of your posts you say
only things I changed about it were graphics card and case as the website accommodates for such changes.
Click to expand...
which confuses me

4. According to the spec
http://www.meshcomputers.com/Default.aspx?PAGE=PRODUCTCONFIGPAGE&USG=PRODUCT&ENT=PRODUCT&KEY=1324648
that computer came with Windows 10 64 bit Home
64 bit Professional was an extra payment

More to the point according to the website it came with the installation dvd
which I asked if you had the install media in post 2 and you replied
I do not think so - in post 3
HOW is it that you do not have this

From the mesh link abbove
Genuine Windows 10 Home 64 bit inc DVD & licence
Genuine Windows 10 Professional 64 bit inc DVD & licence [£ 40.01]
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T
0: yeah, sorry. I wasn't sure if you being notified depends on me pressing reply.
1: nothing seemed to happen, I've restarted it about 10 times in a row when the problem first arose as I was panicked.
2: I'll check in the morning, I hadn't thought of that, thanks.
3: I changed the resolution on the desktop, and when I was ordering it from mesh, it gives you the option for them to change certain parts, so I asked them to change the graphics card to something slightly better. (I think it was 2GB to 4GB or something)
4:Alright, thank you. I didn't manually change it, so I assume that's what my computer has.
5:As far as I know windows 10 came with the computer, I just had to enter a code. I have a couple of disks that came with the computer, but they seem to be about various parts, such as one labelled:
B150 SERIES
B150M-PLUS D3 | B150-PLUS D3 | B150M-C D3 | B150-PRO D3
Intel (r) B150 Chipset support DVD

Also, I'm aware I'm probably including too much detail (probably in the wrong places) but I have no idea what's useful so I'm including as much as I can think of.
Once again, thanks so much for helping.
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Macboatmaster
NO problems
do not worry about the detail etc all is great

It will not be the chipset support DVD
Whether or not it is the other one I have not a clue
If it is endorsed any where Windows 10 installation disc then that is it.

Presumably your paperwork or receipt from mesh will tell you if you paid for the windows 10 pro
As has been suggested to you here by me and on another site you need to either boot from the Microsoft install media once you have it made and then choose in startup options the low resolution mode that will I am reasonably certain bot windows and enable you then to change the resolution

Alternatively if the dvd provided by Mesh is a full Microsoft Windows 10 installation disc then that is the same as one downloaded and you can use that for repair your computer and then startup options

Once you have settled which windows 10 you have Home or Professional now we know it is 64 bit
boot from that either by F12 boot options
select dvd drive
or it maybe when you boot with the dvd in a message will appear press any key to boot from dvd
click repair your computer and then post if you have any questions

This is the procedure you are following
boot from the disc
When you see the Install Windows page, tap or click Repair your computer to start the Windows Recovery Environment.

  • In the Windows Recovery Environment, on the Choose an option screen, tap or click Troubleshoot.
  • Tap or click Start-up Settings.

    If you can't see Start-up Settings, tap or click Advanced options, then tap or click Start-up Settings.
  • Tap or click Restart, then wait while your computer restarts.
  • On the Start-up Settings screen, choose an option.
Enable low-resolution video (640×480)

  • Sign in to your computer with a user account that has administrator rights.
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T
Alright, thanks for all your suggestions. I managed to make a Windows recovery USB and blunder my way through bios to get it to reinstall.
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Macboatmaster
Cheers
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