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LBD5525

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I am having a problem with connecting to the internet. I have 2 computers with 1 of them only having a problem. On the problem computer I can send and receive emails and use Skype but cannot access any HTTP sites. I have tried everything in the Microsoft Help and Support "You receive an error message in Internet Explorer: "Internet Explorer cannot display the webpage. The only thing that worked was that we were able to get on the internet in the safe mode. All the instructions after that point did not work. Any help would be appreciated.

Phantom010

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Read this. Hope it helps.

LBD5525

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Read this. Hope it helps.
I have tried all of those steps, When I went into safe mode I was able to connect to the internet. I went to step 4 and was still not able to connect to the internet. I folllowed the rest of the instructions and still did not work.

I ran a IPconfig/all and this is what came up.

Windows IP Configuration

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . : westell.com
IP Address. . . . . . . . . . . . : 192.168.1.42
Subnet Mask . . . . . . . . . . . : 255.255.255.0
IP Address. . . . . . . . . . . . : fe80::290:4bff:fe98:50e4%4
Default Gateway . . . . . . . . . : 192.168.1.1

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : fe80::ffff:ffff:fffd%5
Default Gateway . . . . . . . . . :

Tunnel adapter Automatic Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . : westell.com
IP Address. . . . . . . . . . . . : fe80::5efe:192.168.1.42%2
Default Gateway . . . . . . . . . :

C:\Documents and Settings\Jen>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : computer
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : westell.com

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . : westell.com
Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN
Physical Address. . . . . . . . . : 00-90-4B-98-50-E4
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.42
Subnet Mask . . . . . . . . . . . : 255.255.255.0
IP Address. . . . . . . . . . . . : fe80::290:4bff:fe98:50e4%4
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
Lease Obtained. . . . . . . . . . : Tuesday, August 18, 2009 10:07:51 PM

Lease Expires . . . . . . . . . . : Wednesday, August 19, 2009 10:07:51
PM

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::ffff:ffff:fffd%5
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Automatic Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . : westell.com
Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : C0-A8-01-2A
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::5efe:192.168.1.42%2
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Disabled

Phantom010

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Did you try Safe Mode with Networking?

LBD5525

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Yes I did try it with networking, and that did work.

Phantom010

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Run it and select Do a system scan and save a logfile.

The log will be saved in Notepad. Copy and paste the log in your next post.

Do not fix anything

LBD5525

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I tried it and this is what is from the scan.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:03:39 PM, on 8/28/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\AVG\AVG8\avgrsx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\AGRSMMSG.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} (get_atlcom Class) - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
--
End of file - 3967 bytes

Phantom010

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An important part of your HijackThis log is missing, the Services (023 entries). Did they show when you ran the program?

If so, please post the rest of the log.

LBD5525

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I ran it again and does not run the 023 entries.

LBD5525

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I have added a screen shot of the highjacker, it does not show 023

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Phantom010

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Click on Start > Run > type msconfig.

Under the Services tab, is the AVG service running?

LBD5525

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AVG service is not running

Phantom010

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Well it should be.

Open the same Services window and put a check on the "Hide non-Windows services" box and see if other services you need are missing.

My guess is that you also have some Windows services not running when they should be.

Phantom010

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Check these Services are Started by clicking on Start > Run > and typing services.msc

• COM+ Event System (for WZC issues)
• Computer Browser
• DHCP Client
• DNS Client
• Network Connections
• Network Location Awareness
• Remote Procedure Call (RPC)
• Server
• TCP/IP Netbios helper
• Wireless Zero Configuration (XP wireless configurations)
• Workstation

Note: You can check the services in Control Panel, Administrative Tools, Services.

All of these services should be started, and their startup type should be automatic (or perhaps manual).

If a service is not running, open it's properties and check the dependencies. Check each of the dependencies and see which one is preventing the service from running. Checking the event log is also a good idea here, there may be clues to what is failing.

LBD5525

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Here is a screenshot of all the services (non Microsoft) that are not runnning. Are there any others that should be runniing?

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Phantom010

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The Services window I was refering to was the one you get by clicking on Start > Run > and typing msconfig.

Your screenshot is useless to me at this point.

LBD5525

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All of the services are started.

Phantom010

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Are you refering to the ones in post #14?

LBD5525

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Yes, the ones in post #14

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