Tech Support Guy banner

Should external hard drives be made better?

Status
Not open for further replies.
1 - 7 of 7 Posts

·
Registered
Joined
·
3 Posts
Discussion Starter · #1 ·
I have a very similar problem as Gallagwar (That Thread Has Now Expired). I Dropped My External Hard Drive while it will still plugged up, now the USB part connected to the external hard drive is loose and now when I plug it up, the blue light comes on, but it will not show up on any my desktops! Both my desktops have Windows Vista on them. I have tried plugging it up several times in both my pc's and still they will not recognize it? I have Hitachi SimpleDrive 2TB USB 3.5" External Hard Drive and it is still under warranty. I would like to save my files and then see if I can send it out for repair. The most important thing is saving my files!

Can someone help me?
 

·
Registered
Joined
·
255 Posts
You have 2 possibilities here -

1) the hard drive inside the case could be damaged. If this is true, your only option is to send it off to a data recovery specialist.

2) the USB jack is damaged. You need to remove the actual hard drive from inside the enclosure. Purchase a new enclosure, and install the drive in there. Verify that the drive can now be read. If the drive is still damaged and cannot be read, then you are out $25(US) for the enclosure. If the data can be read, you just saved $400-$1500(US) on a data recovery journey

RE: the poll -- The ruggedness of computing equipment has certainly not been in step with the expectations of the consumer. Once hard drives are on a robust solid state platform, then things will be more durable.

'portable' is not equal to 'rugged'
 

·
Registered
Joined
·
3 Posts
Discussion Starter · #3 ·
I will take it out of the enclosure case and put it in a new enclosure case and see if I can get it to work again. If that does not work, Is it possible to take the exteranl hard drive out of the original enclosure and install it directly into my pc? I read that it is possible.

I just plugged it up and now it says USB Device Not Recognized! One of the USB devices attached to this computer has malfunctioned and Windows does not recognize it. When I click on it, it says USB Root Hub (8 ports) and at the bottom Unknown Device. When I click on Unknown Device, it says (No drivers are installed for this device). Is it possible for me to update the drivers?
 

·
Super Moderator
Joined
·
79,318 Posts
'portable' is not equal to 'rugged'
unless it's a toughbook......had one of those go down on an oil research vessel, retrieved it 3 months later. Wouldn't fire up, but I got most of the data off of the HD, and that's saying something.
 

·
Registered
Joined
·
255 Posts
.......When I click on it, it says USB Root Hub (8 ports) and at the bottom Unknown Device. When I click on Unknown Device, it says (No drivers are installed for this device). Is it possible for me to update the drivers?
It will not likely find a driver, but that shows that the USB chipset (not part of the physical drive) is damaged. While it's still possible that the drive is also damaged, I would still give another enclosure a try
 
1 - 7 of 7 Posts
Status
Not open for further replies.
Top