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Karen
Please open HijackThis.
Click on Open Misc Tools Section
Make sure that both boxes beside "Generate StartupList Log" are checked:
Click Yes at the prompt.
It will open a text file. Please copy the entire contents of that page and paste it here.
Please download Malwarebytes' Anti-Malware from Here.
Double Click mbam-setup.exe to install the application.
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
Click on Open Misc Tools Section
Make sure that both boxes beside "Generate StartupList Log" are checked:
- List all minor sections(Full)
- List Empty Sections(Complete)
Click Yes at the prompt.
It will open a text file. Please copy the entire contents of that page and paste it here.
Please download Malwarebytes' Anti-Malware from Here.
Double Click mbam-setup.exe to install the application.
- Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select "Perform Quick Scan", then click Scan.
- The scan may take some time to finish, so please be patient.
- When the scan is complete, click OK, then Show Results to view the results.
- Make sure that everything is checked, and click Remove Selected.
- When disinfection is completed, a log will open in Notepad and you may be prompted to restart. (See Extra Note)
- The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
- Copy and paste the entire report in your next reply.
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.