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I clone 6 not opening

502 Views 8 Replies 4 Participants Last post by  Couriant, 
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Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz, Intel64 Family 6 Model 94 Stepping 3
Processor Count: 8
RAM: 16302 Mb
Graphics Card: NVIDIA GeForce GTX 745, -1 Mb
Hard Drives: C: 1848 GB (1741 GB Free); D: 4657 GB (4197 GB Free);
Motherboard: Dell Inc., 0XJ8C4
Antivirus: Kaspersky Internet Security, Enabled and Upda

I just had my computer in the shop, I lost all my files due to some bad drives and viruses. The Tec replaced the drives, and removed all the issues I had, however my computer was like a brand new one, I have to reloaded all of my programs. I have most of them on and they work fine however, my I Clone 6 is now not opening. When I first downloaded it , it worked fine, now however it states that the internet has failed, although the internet is on. What can I do to fix this issue? Some one please help!

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plodr
It is now on v 7
https://www.reallusion.com/iclone/download.html

If you used the trial, it is only good for 30 days. If you purchased the program, contact support.
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plodr said:
It is now on v 7
https://www.reallusion.com/iclone/download.html

If you used the trial, it is only good for 30 days. If you purchased the program, contact support.
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I bought the program a few years ago and have contacted reallusion about the issue but still haven't heard anything. thanks
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Couriant
Disable Kaspersky and see if that helps.
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Couriant said:
Disable Kaspersky and see if that helps.
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thanks for the info. I disabled Kaspersky and it still wouldn't open. The one problem I did seem to discover for whatever reason, it's not reading my internet. I keep getting the same response, no internet. any dea how I can fix that issue with this program? I appreciate any help
Diane
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plodr said:
It is now on v 7
https://www.reallusion.com/iclone/download.html

If you used the trial, it is only good for 30 days. If you purchased the program, contact support.
Click to expand...
no it's not the trial version, however I did notice that for whatever reason it's not reading my intentioned. Each time I get the same response, no internet available. I went into settings but don't have a clue on how to fix it. Any idea? I appreciate your help
Diane
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Couriant
Why does it need a internet connection?
I assume all other internet functions (Web, email, games, etc) is working fine?
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DaveA
Just because you disable Kaspersky, does not mean the protected setting have been turned off.

I would say that this program is being blocked by Kaspersky. You need to go to the list of "Blocked" programs and if it is on the list remove from the list.
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Couriant
DaveA said:
Just because you disable Kaspersky, does not mean the protected setting have been turned off..
Click to expand...
I didn't think of this since i have rarely had to deal with personal security programs. DaveA is correct, sometimes you would have to uninstall completely to remove any blocks but certainly check the blocked area first.
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