Tech Support Guy banner
Status
Not open for further replies.
1 - 11 of 11 Posts

·
Registered
Joined
·
2 Posts
Discussion Starter · #1 ·
Hi.

I have a Dell Dimension XPS720, purchased in November 2007, running (until recently) Vista Home Premium.

Since 21/02/2008 I have been unable to boot the machine. On startup it goes straight into startup repair, which fails to resolve the problem. I am unable to access safe mode, and cannot use system restore to roll back to a previous installation which worked (it says no restore point found, although I'm sure at least one had been created). I've contacted Dell who suggest reinstallation of Vista. I'm resigned to the fact that this may well be the only way round it, but wish to back up the data from my hard drive first. I have a seperate USB hard drive which I could use, but can't access it from the command prompt.

Does anyone know a) how I might avoid reinstalling Vista or b) how I can back up my data.

Below is the report from startup repair :-

Problem signature:

Problem Event Name Startup RepairV2

Problem Signature 01: Autofailover

Problem Signature 02 6.0.6000.16386.6.0.6000.16386

Problem Signature 03: 6

Problem Signature 04 1179666

" " 05 CorruptFile

" " 06 CorruptFile

" " 07 3221225487

" " 08 3

" " 09 WrpRepair

" " 10 2

OS Version: 6.0.6000.2.0.0.256.1

Locale ID: 1033

Listed below is the technical specification for my PC from Dell's order confirmation:-

Dimension XPS 720 Core 2 Quad-Core Processor Q6600 (2.4GHz,1066FSB, 8MB cache)
Dimension Resource DVD for Vista (Diagnostics & Drivers)
4GB Dual Channel DDR2 800MHz [4x1024MB] Memory
19-in-1 Media Card reader
Hard Drive 640GB Serial ATA Raid 0 "Stripe" (2x320GB) (7200 Rpm) Dual HDD Config
DVD+/-RW (Read/Write) 16x (1 Drive)
Sonic Software for DVD/RW+R (Read/Write+ Reader) (No Recovery CD)
SINGLE 768MB nVidia GeForce 8800 GTX
PCI Card Ageia PhysX 128MB
Sound Blaster X-Fi Xtreme VISTA
TV Tuner Integrated Hybrid (Analogue/Digital) PCIex1 & Dell Remote Control
Dell Premium Optical Mouse (non Wireless) USB Black
UK/Irish Keyboard Dell Enhanced Multimedia USB (QWERTY) Black
English Windows Vista Home Premium
English Microsoft Works 8.0 (Word Processor, Spreadsheet, Outlook Express, Powerpoint Viewer) (With Recovery CD)
Dell Support 3.4 (Vista)
English Adobe Reader 7.0.8 (No Recovery CD)
UK Internet Service Provider - Tiscali (w/CD)
English McAfee 8.0 Security Centre 30 Day Trial Version (No Recovery CD)
CFI EMEA SERVICE Dimension CUS KIT/DIB
THQ Game Bundle - S.T.A.L.K.E.R. & Supreme Commander
Base Warranty - 1 Year XPS Premium Hardware Support (incl. Gaming and On-Site Support)

Many thanks in advance for any help you can offer.
 

·
Trusted Advisor
Joined
·
17,571 Posts
I would give Dell a call and have them fix it!
 

·
Registered
Joined
·
4,469 Posts
I would use a Linux LiveCD and back-up the data.
 

·
Registered
Joined
·
882 Posts
I'm having this same problem after an install of SP-1. I am downloading the ultimate boot cd from rich-m's suggestion and then will burn cd. My question is - the file is a .exe file. Do I run this and then burn to CD? Or do I just copy the exe file to the CD. Will the Vista computer be able to "see" this CD on boot.

Thanks for the posts. I can't believe Microsoft screwed up on their SP-1 release. Or maybe I should have just expected it.
 

·
Registered
Joined
·
2 Posts
Discussion Starter · #10 ·
I tried to use the Linux CD as having looked at the Ultimate Boot Cd website it appeared to only be for XP not Vista. The Linux CD was easy to create and started to boot but then hung. Then my 1st daughter arrived 3 weeks early and is now only 3 1/2 weeks so I've been a little distracted. When I get back to this I'll let you know how I get on. Nice to know the thread's still active.
 
1 - 11 of 11 Posts
Status
Not open for further replies.
Top