Perhaps downloading and installing the firmware update for that printer may help...
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc=en&product=439323&lang=en#
You may also want to visit the Counterpoint website and look at their support page...
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc=en&product=439323&lang=en#
You may also want to visit the Counterpoint website and look at their support page...