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HP fails to open after 35% in configuration

1034 Views 9 Replies 3 Participants Last post by flavallee, Mar 21, 2017

Michella

Discussion Starter · Mar 21, 2017

Hello, I have my hp here, that won't go further than 35% in a configuration after an update.

Before it gets to the configuration a little message appears on the screen that a critical major have accured

This has been going on since may last year

Then my pc restarts after it says an error has accured

I just want to restart my pc to make it work again

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Triple6

· #2 · Mar 21, 2017

Welcome to TSG.

You've posted in the wrong section, if you can tell what version of Windows we can move your thread to the correct Windows section.

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Michella

Discussion Starter · #3 · Mar 21, 2017

Triple6 said:
Welcome to TSG.

You've posted in the wrong section, if you can tell what version of Windows we can move your thread to the correct Windows section.

Oh okay, when it happened it was windows 8.1

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flavallee

· #4 · Mar 21, 2017

What's the model name and complete model number of your HP?
What's the exact serial number(S/N) and product number(P/N) on it?

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Triple6

· #5 · Mar 21, 2017

Michella said:
Oh okay, when it happened it was windows 8.1

OK, I've moved your thread from Software Development to the Windows 8 section.

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Michella

Discussion Starter · #6 · Mar 21, 2017

flavallee said:
What's the model name and complete model number of your HP?
What's the exact serial number(S/N) and product number(P/N) on it?

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M/N: 15-r067no
P/N: J8E0EA#UUW
S/N: CND4260YQ0

The only o is in the no

I'm not sure about the model name.
But it might be: OA04 notebook ...

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Michella

Discussion Starter · #7 · Mar 21, 2017

Triple6 said:
OK, I've moved your thread from Software Development to the Windows 8 section.

Thank you

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flavallee

· #8 · Mar 21, 2017

M/N: 15-r067no
P/N: J8E0EA#UUW
S/N: CND4260YQ0

The product number and serial number that you submitted are "not found", so you apparently made some typos.
According to the model number that you submitted, you have a HP 15-r067no Notebook PC (J8E07EA) which originally came with Windows 8.1 64-bit.

I have my hp here, that won't go further than 35% in a configuration after an update.
This has been going on since may last year

If you've been having an update issue with it since last May (10 months ago), it may need a reinstall and fresh start.

------------------------------------------------------------

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Michella

Discussion Starter · #9 · Mar 21, 2017

flavallee said:
The product number and serial number that you submitted are "not found", so you apparently made some typos.
According to the model number that you submitted, you have a HP 15-r067no Notebook PC (J8E07EA) which originally came with Windows 8.1 64-bit.

If you've been having an update issue with it since last May (10 months ago), it may need a reinstall and fresh start.

------------------------------------------------------------

And how do I do that.

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flavallee

· #10 · Mar 21, 2017

That HP laptop should have a built-in partition that allow you to reset it back to its original new condition.
The "Troubleshooting" and "How to" sections in its support site should be helpful to you.

Just in case you decide to make the switch in the future, that HP laptop has full driver support for Windows 10 64-bit.

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