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hp deskjet 682c printer and mustek 600 cp scanner problem

1664 Views 2 Replies 2 Participants Last post by thaynes13, Nov 17, 2001

thaynes13

Discussion Starter · Nov 16, 2001

I have recently installed a Mustek 600 CP scanner. After installation, my HP DeskJet 682c printer is not functioning fully. I have to press the resume button several times during printing and when it does come out, the graphics are garbled and the text is huge. I think this is because they both share a port. I searched the internet for third-party troubleshooting on the specific scanner and found the scanner uses up a port and does not allow for sharing with a printer or other peripheral. They suggested I return the scanner and buy a new one but this is no longer an option for me. It seems to me that there should be some way to ensure use of the scanner and printer out of the same port. Is there any software that I can download or anything I can do to ensure this? I'm not looking at buying anything else just to solve this problem but I would appreciate your advice on what would help.

I am running Windows 98. Any other details you need I can provide when you ask. Thanks in advice for your help.

Thomas

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slipe

· #2 · Nov 16, 2001

Your scanner almost has to be designed to share a port. Your printer doesnt have a throughput capability (both in and out for parallel). You must have the printer hooked up through the scanner which must have both in and out meaning it is designed to share. All parallel scanners are designed to share. It might not do it very well, but that is the nature of sharing devices on the parallel port.

Where did you get the cable you are using for the scanner? Does it say IEEE1284 compliant on it? Your printer needs that two way cable, and since it is going through the scanner it needs one as well.

Mustek isnt up right now, but make sure you have the latest driver for it from their site. Also get the latest driver for your printer from HP they might have improved the shared port performance with a driver update.

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thaynes13

Discussion Starter · #3 · Nov 17, 2001

Thanks for your help but I found the answer to my problem on the hp website. It turns out that the Mustek scanner takes up a whole port with no intentions of sharing when it is on the cover-sensing mode - meaning that when you open the scanner, the software starts running. All one has to do is turn off the cover-sensing feature and they work simultaneously. Thanks for your help, anyways.

Thomas

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