Tech Support Guy banner
Status
Not open for further replies.
1 - 2 of 2 Posts

·
Registered
Joined
·
697 Posts
Discussion Starter · #1 ·
Im having 2 problems with software for an HP all in one printer/scanner/cpoier, 2100 is the model number.
First of all,Ive uninstalled everything completely and tried starting from scratch with everything Ill be describing,so....
First problem is,it used to have a thing called HP director,and now it doesnt exist and I cant locate it. Second, every time the computer restarts it wants to install AiOsoftware (all in one software)but refers to a network location, there are several problems with that. 1.its not on a network 2.its already installed 3.if I change the source location it says it cant be found,such as the CD. Ill wait for some advice or if theres more info needed. Basically,if I can just get info how to stop that from trying to install that would be great,but then if I can back the HP director that would be nice too.
 

·
Registered
Joined
·
8,812 Posts
I recommend uninstalling the software, clear your internet cache, then download and reinstall the drivers, make sure you pick the largest version of the drivers available off the HP website so you get the director..

Important: After uninstalling the software, reboot the machine.. It must shut down correctly in order to make proper changes to the registry, so don't force the shutdown in any way..
 
1 - 2 of 2 Posts
Status
Not open for further replies.
Top