No, I didn't install from another site. But I'm thinking:

it says the installation won't work if the driver is already installed. So I'm thinking why don't I run the uninstall tool that they have and then try to run the decompressor thing?

But I don't want to lose 1-page print to because right now the printer is a vital piece of work.

Also, I want to thank you for your help and your constant support, thanks so much

 

So I'm thinking why don't I run the uninstall tool that they have and then try to run the decompressor thing?

I was thinking about uninstall. But the chance of it not working is what was holding me back.

it says the installation won't work if the driver is already installed

True, but that should not stop the software from decompressing.
What happens is the file decompresses then it gives the install option.
Because the driver is installed it should not stop the decompression it should only stop at the next step.
Also this from previous

Your second pic in post#19
What shows if you click on the Presences button.
Also what shows on the Device settings tab.

 

I believe youo mean preferences: Here are the too pages form preferences

\

For device settings:

 

Are you able to click on the Duplex Unit Not installed to show that it is installed? I am wondering if the driver is the issue because clearly there is a disconnect between the settings the computer has and what the printer has. The D in DW means it's Duplex and your properties does not show that.

Since it has the W (Wireless, but also Ethernet), I would suggest try to install it as a network printer if you can to see if that makes a difference.

 

Let me check if it gives me an option for a duplex

what do you mean about network printer

 

You can install the printer as a networked printer rather than via USB. Having said that it seems to be older technology so wireless may not be a good option but may work out. But that’s something we can explore later.

 

Are you able to click on the Duplex Unit Not installed to show that it is installed?

That is what we were looking for.
Because you cannot decompress the file.
It is either corrupt OR Your anti virus software is stopping it.

 

You can install the printer as a networked printer rather than via USB. Having said that it seems to be older technology so wireless may not be a good option but may work out. But that’s something we can explore later.

okay thanks

 

Were you able to click on no duplex and have the installed option?

 

OH MY GOD!

I did it. Thanks to you guys!

On duplex options, I changed it to installed and double-sided.

Thank you peteroz for your long-lasting help and you couiant

 

how do i mark as finished

 

Glad that you were able to change that option. Most days it’s with a separate software or the driver autodetects it.

 

how do i mark as finished

How to mark a thread solved.
Above your first post in this thread, but below the black bar, on the right-hand side, you will see a "kebab" menu (three vertical dots). Click that and select Edit Thread. You will see a drop down in front of the thread title that says "Prefix". Drop that and "Solved" should be one of your options.

Real simple, huh? Who needs a dedicated button that does this in a single mouse click? ;-)

 

how do i mark as finished

How to mark a thread solved.
Above your first post in this thread, but below the black bar, on the right-hand side, you will see a "kebab" menu (three vertical dots). Click that and select Edit Thread. You will see a drop down in front of the thread title that says "Prefix". Drop that and "Solved" should be one of your options.

Real simple, huh? Who needs a dedicated button that does this in a single mouse click? ;-)

I took care of this one