Date of Reply: 1/22/2007
Products: WBR-1310
Operating System: Windows XP Home
>From your email it seems that router is locking up. The following are possibilities why you router is locking up:
1. A large amount of traffic may lock the router up. Disable any broadcast protocols or unused protocols such as NetBEUI and IPX/SPX.
2. DISABLE UPnP :
You may be experiencing trouble with a feature known as UPnP. This feature allows Windows XP and Me machines to remotely open necessary ports for Internet Applications. You may try disabling UPnP (on the router as well as your computers) to see if this cures your reset woes.
Log into the web-based configuration of router
*Access the Advanced page.
*Click on Advanced Network.
* Uncheck Enable UPnP.
*Click save settings.
To disable UPnP on your PCs, refer the following FAQ for help :
http://support.dlink.com/faq/view.asp?prod_id=970&question=UPnP
3. Check the log on your router. Is it showing a large amount of traffic? If coming from 1 IP address, you may want to use the IP Filter to block that user. {Status > LOG}
4. Check the log settings and uncheck some of the items the router will report.
5. Check your firewall and virtual server settings on the router. Too many may degrade performance of the router.
6. Since the W32.Blaster Worm, many other variations of this worm have been found. Some of them are W32/Lovsan.worm and W32/Nachi.worm. These worms create a lot of ICMP traffic, which in exchange overload the router to eventually prevent it from communicating. Whether it´s the CPU or another component of the router that causes the failure, the problem can only be solved through the removal of this virus.
There´s a tool provided by McAfee called Stinger. This tool will detect and remove the viruses that cause these problems. Please take a minute to read about this tools and it´s usage. You will need to run this tool on every single computer.
Precautions to take when using the tool:
D-Link is not and will not be held responsible for any problems cause to your operating system due to the utility supplied by McAfee. If you have any questions about this utility, please contact McAfee. Use at your own risk.
The tool will wipe out unwanted worms/viruses, but because of the method of infection used by these worms/viruses is using the network combined with the RPC call vulnerability, we recommend you do as follow:
Download the stinger tool and copy it to all computers. Because the stinger does not spread through the copy of files, you can copy this file on a disk and bring it to other computers:
Detach all computers from the network (This will prevent being infected again)
Once the process completed, connect the computer(s) to the router.
All Windows 2000/XP should be updated with the latest Microsoft updates. The updates fix the RPC call vulnerability
Please visit
http://vil.nai.com/vil/stinger/ for more information on Stinger.
7. Perform a hard reset on the router and reconfigure. With the unit powered on, use a paperclip and hold down the reset button for 10-15 seconds. Release and wait about 20 seconds. DO NOT power off while holding the reset button.
However if issue persists, call technical support at 877-45D-Link (877-453-5465). Technical support is available 24/7 to serve your needs.
Should you require further assistance with your D-Link products, please reply to this message, or call toll free at 877-453-5465.
For D-Link's preferred Home Networking application please try
http://www.networkmagic.com/nmlp/dlinksupport.php from Pure Networks. It simplifies Microsoft Networking and may allow you to trouble shoot your network on your own.
Thank you for networking with D-Link.
Sincerely,
SOL DOUGLAS
D-Link Technical Support
. Nevertheless, it seems to be fairly coherent.
