Tech Support Guy banner

Help Xp Slow And Freezing Up

1218 Views 14 Replies 3 Participants Last post by  lmmsnastyg
I have a dell with xp on it not a pc whizz but i can follow instructions. It has been getting slower and freezing up I have dsl sbc yahoo. What could it be please help and Thank You Very Much In advance Linda
Status
Not open for further replies.
1 - 4 of 15 Posts
Hi and Welcome to TSG!

This can be one of a few reasons.
1/ Too many servies running.
2/ Too many programs running
3/ Malware, Spyware, and the like

If you could answer a few questions that'd be great.
1/ Have you got a firewall?
2/ Have you got anti-spyware protection
3/ Do you use P2P software?

Kind Regards
Anthony
See less See more
Hi,
im replying, quite a lengthy post, i will repy don't worry

Kind Regards
Anthony
Hi,

Well from the sounds of that response you don't have any, however i may be wrong.

Do you have any firewall programes running? Such as Mcafee, Norton etc?
Firewall programs are normally in your lower left icon bar on the bar at the bottom of the screen.

To detect these, please go to start > control panel > security center > and when it opens click on virus protection, and see if it says anything. If it says you arn't protected, then you don't have one (9 times out of 10)

Anti-spyware is normally incorperated into security suites, such as the likes of Nortan and McAfee, and kaspersky.
These are also stand alone programs.

P2P would be any downloaders whether it be bearshare, limewire, morpheus, bittorrent, torrent tornado....whatever, thay are all P2P software.

DO you ever recall installing any of these programs?

Kind Regards
Anthony
See less See more
Hi,
Ok well that's probably the cause of the problem as many viri and malware can be downloaded from there.

NOTE TO ADMINS AND MODS, IF I AM BREAKING THE RULES FOR ADVISING ON THIS MATTER, IM SORRY I THOUGHT WE COULDN'T HELP WITH HOW THEY WORK

Ok, so what you will want to do is post a Hijack this log, and a security specialist will take a look. Unfortunatly im not allowed to advise on Viri/malware/jrojan removal.
People whom hold the golden shield next to their name are allowed to help you as they have been throught the right training, and know what they are talking about.

Download hijack this from the link below.Please do this. Click here:

http://www.thespykiller.co.uk/files/hijackthis_sfx.exe

to download HijackThis. Click scan and save a logfile, then post it here or in the security section so the log/security experts can take a look at it for you. Don't click fix on anything in hijack this
as most of the files are legitimate.

Kind Regards
Anthony
See less See more
1 - 4 of 15 Posts
Status
Not open for further replies.
Top