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Help with this Blue Screen

1517 Views 3 Replies 2 Participants Last post by  dmccoy
shut down my computer one day and when I turned it in again it crashed with this blue screen and has been like that ever since then. Tried recovery disk but didn’t work..



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What version of Windows are you using. Do you a install disk for your version or another computer that you can use to create install media?
Is that different then the recovery disk that came with it?
That disk should restore your computer to factory state, however you will lose all files unless they are backed up. Can you provide more details on what happened when you tried to use your recovery disc? Do you have files on the computer that you need that are not backed up?

I recommend starting with the following hardware diagnostics. If they pass then we can look at next steps.

Step 1: Test Hard Drive
Download USB Seatools Boot file to your Desktop

1. Uncompress the .zip file
2. Open the USBbootSetup-SeaToolsBootable folder
3. Double click on the SeaToolsBootable_RC_2.1.2.usbBootMaker.exe file
4. Follow the steps to create a Bootable USB

1. Boot from the Seatools USB and Run the program
2. Once it starts it will scan for all drives connected to your computer.
3. Select drive you want to test.5. If it passes then
4. Select the Long Generic Test under the Basic Tests menu
5. When the test is complete you will see the result under Test Status
6. The test will indicate either Pass or Fail.
7. Provide the Results in your reply.

Step 2: Test Memory:
Run memtest86+ version 5.01 for at least 8 passes.
Memtest86+ - Advanced Memory Diagnostic Tool

This may take hours so plan to run it overnight.
Testing takes approximately 1 - 2 hours /GB RAM
Just 1 error is a fail and you can abort testing
Then test 1 RAM module at a time in the same DIMM each for 8 or more passes
When Memtest86+ has completed 8 or more passes take a picture and post an image and upload to your reply
MemTest86+ - Test RAM BSOD Tutorials
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