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Discussion Starter · #1 ·
I'm sorry if this seems silly, I'm really hopeless when it comes to computers.

A couple of weeks back, my computer crashed. We managed to get it back up and running, but it turned out that some stuff was missing, most importantly sound. In what appears to be a similar situation to a previous poster (although as following the instructions left by others in her post didn't help my problem, I believe it must be a slightly different issue), there's no sign of sound anywhere, not in the bar at the bottom, or anywhere. And I certainly can't get the computer to make any sound, be it musical or otherwise. I can get play clips/films etc, just without any sound.

After following RealOne's player's 'error' links, I'm presented with these instructions to check my computer:

1. On the Windows desktop, right-click My Computer.
2. From the shortcut menu, choose Properties.
3. Click the Device Manager tab.
4. Click the PLUS SIGN (+) next to Sound, video, and game controllers.
5. Right-click (Win 95: double-click) your sound card, and then click Properties.
6. Compare the window's contents with sound card driver descriptions in the sound card documentation.
7. On the General tab, make sure that the Device status message is "This device is working properly."
8. Under Device Usage, make sure the Disable in this hardware profile check box is cleared.

Fine. I can do that. Kind of. I can get all the way to the 'Sound, Video, and Game controllers' part of it, but that is where perhaps my problem lies. In that section, on my computer what I get is this:

-GamePort Joystick
-!Microsoft Kernel System Renderer
-VIA AC Audio Controller (WDM)
-Wave divice.

The problem is that there is something wrong with the Microsoft Kerenel System Renderer, which has a big '!' warning mark next to it. Trying to solve the problem on my own, I double clicked on the Kernel link, and then pressed re-install driver, hoping that would work. The problem is, it wants me to insert my Windows disk to download it, and I no longer have it.

I've spent several hours searching through google trying to find a way to possibly download it online, but as I mentioned at the beginning, I really am useless when it comes to this kind of thing.

Any help would be very much appriciated. I just recieved a University assignment today for which I rather desperately need to be able to play DVD's on my computer - and actually with sound!

Thank you.


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If you do not have your Windows CD, you might still be able to install/reinstall the component if you have the Windows cabinet files. These cabinet files contain the Windows files in a compressed format, and can be used by Windows for installing Windows files. If the cabinet files have been copied and stored on the hard drive (which is often the case if the company that sold the computer did not include the Windows CD with the computer), they can usually be found this directory
when you go to update driver have the wizard search that directory for the required file

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