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Hi:
I have a Dell computer running Windows XP. When I try to turn off or turn off and restart through the Start menu, nothing happens when I click turn off or restart. I have to turn off the computer at the tower.

I did notice when i load a new program, and the program says you need to reboot for changes to be in effect and do you want to reboot now? I say yes and the computer turns off.

Any idea how I can fix this? Appreciate any help. Thanks

Sarah
 

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Just a few days ago I saw a couple PCs get into an error condition where Restart and Shut Down wouldn't work until I used Task Manager to force termination of a process.

Have you tried with no applications running? If so, look in Task Manager for any "stealth" application or process that may be blocking shut down.
 

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I have the same situation with an XP Windows XP Media Center PC. Problem has just started yesterday. Start Turn Off or Restart flicks the hard disk a little, but nothing. Will try stopping some processes manually and report back.
 
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