[Countrygrl97]

I haven't been on my computer for awhile and today when I turned it on and the log on screen came up and asked for a password I forgot it. I have tried all my passwords but they don't work. Of course I didn't set up a hint question or create a reset password disc or even have a guest account set up. I know I can use my recovery discs but I have pictures saved to my hard drive and no where else and don't want to lose them. Any suggestions? I contacted HP (my model is a Pavilion 520n) and they haven't answered any of my e-mails. I was hoping someone could help.

 

[1101doc]

Did you ever set a master Administrator password? If not, (or if you did and remember that one) boot into safe mode. Start pressing F8 right after the first computer logo screen ends. On the screen that presents, use the arrow keys to navigate to "safe mode" and hit the enter key. Log on as "Administrator," go to user accounts in the control panel and change the password for your user account to something you can/will remember.
Reboot and log into your account with the new password. While in safe mode the screen seems small and mostly black. This is normal. Just use the start menu as usual.

 

[Countrygrl97]

Thanks I was able to get in.

 

[1101doc]

Cool Beans.