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HDMI Inactive

903 Views 8 Replies 3 Participants Last post by  cwwozniak, 
S
Hi! My girlfriend bought a pc recently and it had been working fine until one day the monitor she was using said that hdmi 1 and 2 as well as the VGA was inactive. We tried different hdmi cords and the problem remained. We tried using the monitor for another computer and the ps4 and it worked for both of them, so the problem isn’t with the monitor. We tried different hdmi ports on the computer (i.e. the regular one and the one with screws on each side) and both did not work. The actual ports on the pc themselves look undamaged. Can someone help? Happy to provide more info if needed.
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lochlomonder
In order to understand better what we are dealing with here, please download and run the TSG System Information Utility on the affected PC, and then post the results back to this thread.
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Thanks for responding! I’m not sure I understand how I would run that program though, since the pc cannot connect to a monitor.
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cwwozniak
Please tell us the brands and the full and exact model numbers of the computer and the monitor.

Sndwchplcn said:
We tried different hdmi ports on the computer (i.e. the regular one and the one with screws on each side) and both did not work.
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HDMI connectors do not use retaining screws. Please tell us exactly what kind of connectors are being tested. If you are not sure, please give us a photo of the entire back of the computer and also a close-up of the video connector area.

EDIT:
Does the computer show any indications that it is otherwise powering up normally and launching Windows 10?
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cwwozniak said:
Please tell us the brands and the full and exact model numbers of the computer and the monitor.

HDMI connectors do not use retaining screws. Please tell us exactly what kind of connectors are being tested. If you are not sure, please give us a photo of the entire back of the computer and also a close-up of the video connector area.

EDIT:
Does the computer show any indications that it is otherwise powering up normally and launching Windows 10?
Click to expand...
here is everything you requested! The computer lights up and everything and does everything it did when it started up with a working monitor, but again, it just doesn't connect to it anymore. Let me know if you need anything else.

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Update: I reseated the RAM and it started working! Thank you for the responses though :)
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cwwozniak
Glad you were able to work it out. Was the computer moved or had work done inside of it right before the problem occurred?
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cwwozniak said:
Glad you were able to work it out. Was the computer moved or had work done inside of it right before the problem occurred?
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Yes, my girlfriend moved it up from the floor to the top of her desk, so that's likely what caused it. the RAM may have been already in a weird spot beforehand though, and the move might've enhanced it.
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cwwozniak
I'll mark this one as "Solved". In the future, you can mark your own threads as Solved using the button by your initial post.
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