Tech Support Guy banner
  • Please post in our Community Feedback thread for help with the new forum software! If you are having trouble logging in, please Contact Us for assistance.
Status
Not open for further replies.
1 - 5 of 5 Posts

·
Registered
Joined
·
4 Posts
Discussion Starter · #1 ·
I'm using windows 98 and IE 6. The second time I attempt to download a file on the internet (bank statements, attachments in email, etc) the dialog box "Getting file information" hangs indefinitely. Normally, this box appears very briefly and is hardly noticed. I am able to download one file per session without trouble, but on the second file I always get the above problem. The only recourse is to reboot (the system does not hang, only that dialog box. In other words, I can cancel out and continue using the system - but cannot download another file until re-boot).

Any thoughts?
 

·
Banned
Joined
·
4,888 Posts
Call your ISP's technical support to ensure all your connection settings are correct.

Get free Zone Alarm personal firewall anti-hacker countermeasure from http://www.zonelabs.com. (not the demo) Don't let anything out to the Internet you don't know what it is.

Update your antivirus, temporarily disable your screen saver and scan with your anti-virus set to scan All Files. Update and scan bi-monthly. Create your anti-virus' Rescue disk(s) and update them after each Windows anti-virus update.

You can scan on-line to double-check your Windows scanner at http://housecall.antivirus.com
 

·
Registered
Joined
·
2,218 Posts
Also scan for spyware... click on Ad-Aware for the download.
Its worth your time & a very good program.

Savvy :)

also do not have anything you don't need in your startup... it uses up alot of resources... to take them out of startup go to run & type in msconfig & click ok. Go to Startup & take the checks out of items you don't need . First click Apply & then Click OK & reboot
 

·
Registered
Joined
·
2,218 Posts
Glad it worked for you!!

Savvy :) :)
 
1 - 5 of 5 Posts
Status
Not open for further replies.
Top