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:confused: I've recently started getting a screen covered in gray lines followed by a blue screen with a few letters in the middle when shutting down our computer. What does this mean?
 

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If it's only happening during shutdown then you can probably rule out the monitor or other hardware.
I'd start with the easy stuff first. Do a complete virus and Trojan scan.
Then Scan Disk & Defrag.
Also turn off unnecessary apps running in the background.
Give this a try ( if you already haven't) and see what happens.
 
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