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Hiya

I don't have the game, but this could be caused by any number of things.

This is what the website has to offer:

http://thesims.ea.com/us/support/question48.html

There's also a patch here:

http://thesims.ea.com/us/getcool/gamepatch/index.html

And if all that dosen't help, lets have a look at your startup programs.

Go to Run and type MSINFO32. If you get an error, go to Programs | Accessories | System Tools | System Information

On the left choose Software Enviroment, then Startup Programs. Copy/paste here. If you cannot, Action | Save as Text File and copy/paste it that way.

Regards

eddie
 
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