Galaxy S9 is not being recognized by windows 10 Computer

897 Views 13 Replies 6 Participants Last post by Cookiegal, Oct 11, 2019

andidrachev

Discussion Starter · Sep 28, 2019

Im trying to transfer some pictures from my phone to computer and computer simply doesnt recognize it. I tried to recet settings on the phone and turning it off and it is a original usb cable. But it still shows same issue

Save

Status: Not open for further replies.

1 - 14 of 14 Posts

Macboatmaster

· #2 · Sep 28, 2019

Does it show as charging when connected
sometimes the phone does not automatically switch to mtp
media transfer protocol

Slide down your notification bar while your Galaxy S9 is connected via USB to your computer

Tap on the Android System notification for USB option

Make sure File Transfer is the option selected for your USB mode

if that does not work
what usb port on the computer are you using - try another port

Save

andidrachev

Discussion Starter · #3 · Sep 28, 2019

Macboatmaster said:
Does it show as charging when connected
sometimes the phone does not automatically switch to mtp
media transfer protocol

what usb port on the computer are you using - try another port

It does charge, and tried another port, shows same thing "The USB Device Not Recognized"

Save

Macboatmaster

· #4 · Sep 28, 2019

So have you tried settings and mtp on phone

Save

andidrachev

Discussion Starter · #5 · Sep 28, 2019

Macboatmaster said:
So have you tried settings and mtp on phone

Yes and my phone doesnt find any mtp or anything like that

Save

Macboatmaster

· #6 · Sep 28, 2019

So what is listed under usb options please - on the phone

If file transfer is not listed

Go to Settings > About Phone
Tap on Build number at least seven times repeatedly
You will eventually see a popup saying "Developer mode Activated"
Now that Developer mode has been activated on your Samsung Galaxy S9, here is how to enable USB debugging:
Go to Settings > Developer options
Tap on USB debugging to turn it on
If you wish to transfer files, then make sure the USB configuration is set to MTP

You should not need a driver for the Windows to recognise the phone as a device rather than simply as a device to be charged
However if you wish to try it see here
https://developer.samsung.com/galaxy/others/android-usb-driver-for-windows

Other than that it could be a windows issue what is the computer system
Post a paste of the information from out system info utility
https://static.techguy.org/download/SysInfo.exe

when you reply please simply type your reply in the box that appears after my post
rather than clicking reply on my post as that quotes back all I have posted

See less See more

Save

Deke40

· #7 · Sep 28, 2019

Using Samsung SideSync is much faster and no cable needed.

Save

Macboatmaster

· #8 · Sep 28, 2019

My colleagues suggestions seems to be the best
I did not know of that capability, I have always used usb connection or Bluetooth
Just did one today for someone
Pics from old phone to PC using usb and then to new phone
Contacts from old phone to new phone on Bluetooth - phone to phone.

Deke40 = cheers not seen that one before.

Save

plodr

· #9 · Sep 29, 2019

https://thedroidguy.com/2019/09/sam...gnized-computer-troubleshooting-guide-1081083

Save

GamerBlackAcid

· #10 · Oct 10, 2019

Well... try installing the drivers for your phone from the official Samsung website in your Windows system.
This is the link for downloading.
Install it by following these steps:
1. Open the program and click next

Rectangle Font Screenshot Parallel Technology

2. Choose your language and country. MAKE SURE YOU CHECK THAT IT IS THE COUNTRY WHERE YOU BROUGHT YOUR GALAXY AT.

Rectangle Font Parallel Screenshot Software

3. Ignore this and click install. Change it only if you want to do so (ex: no space on the drive etc)

Rectangle Font Parallel Screenshot Number

4. Wait and let it install. Afterwards, hit finish and you are done! Check if it works now.

See less See more

Save

plodr

· #11 · Oct 10, 2019

The above link leads here

Do you need help finding what you're looking for?
We're sorry, the requested URL is no longer available

Save

GamerBlackAcid

· #12 · Oct 11, 2019

Im sorry... looks like the link isn't working. Here is the working link. Just hit download.

Save

Macboatmaster

· #13 · Oct 11, 2019

The same link I sent in my post 6, if I am not mistaken

Save

Cookiegal

· #14 · Oct 11, 2019

GamerBlackAcid,

When providing assistance please be sure to read the entire thread to avoid repetition and redundant posts.

Save

1 - 14 of 14 Posts

Status: Not open for further replies.

Top Contributors this Month