Tech Support Guy banner


1118 Views 18 Replies 4 Participants Last post by  crjdriver
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19043, Installed 20211030204244.000000-240
Processor: AMD FX(tm)-9590 Eight-Core Processor, AMD64 Family 21 Model 2 Stepping 0, CPU Count: 8
Total Physical RAM: 16 GB
Graphics Card: NVIDIA GeForce GTX 970
Hard Drives: C: 232 GB (147 GB Free); E: 232 GB (118 GB Free);
Motherboard: ASUSTeK COMPUTER INC. M5A99FX PRO R2.0, ver Rev 1.xx, s/n 160368688600086
System: American Megatrends Inc., ver ALASKA - 1072009, s/n To be filled by O.E.M.
Antivirus: Windows Defender, Enabled and Updated

Ok. Around the beginning of October my computer deadlocked on me. I've never seen it happen before on any pc I've owned. I was in the multiplayer game 3 kingdoms game with a buddy. I assumed a heating issue. and let the rig cool. check my fans and temperature on the next restart and everything checked out as far as I could tell. I have had this setup for about 2 years without any issues. Playing games like Conan and other titles that were on the graphically 'intense' side. Approx. 2 days later in the same game it happened again. Same 3 kingdoms game. Which then led me to believe it was the game. So I uninstalled the game and steam entirely and redownloaded/installed both to be through. I then had windows performance and resource monitor open as well as speccy. Sure enough the next day it deadlocked again. While it was frozen I noticed that the system time did not update. Nothing was running or looked to be to hot. After a few restarts it began to deadlock during the log in process.

I got onto my old laptop and created a boot USB to repair windows. It failed so I did a completely clean reinstall of windows. I was then able to get back into my computer. I ran updates and updated all my my driver's. I even used ccleaners new driver update tool. Went to the manufacturer website for all my mobi and graphics card to ensure I was up to date. While doing this my computer would freeze and be 'unfrozen' when I hit a keyboard key. I used the NumLock key since the light toggle would tell me if it was deadlocked or just frozen. Not toggle would b deadlocked and I would have to do a hard reset.

I read several forum posts and none of solved my problem. Ran memtest86. No issues. Did a stress test on my GPU. Never got far before it would deadlock. So It made me think the GPU was causing it. So I got some heatsink paste, carefully removed the old GPU paste and replaced it with new. Cleaned the terminals and socket. Replaced GPU and did not make a difference.

One of the other issues mentioned was a failing PSU. I have no way to test this component independently so I got a new one. I can post the 2 PSU if needed. Still having the issue.

I have exhausted all the troubleshooting steps I can think of and now I am seeking professional help.
See less See more
Not open for further replies.
1 - 19 of 19 Posts
Since the GPU did not pass t he stress test, then it is the GPU not working properly. Replace it.
Thank you for the reply. He test failed because the computer would deadlock. The computer would do the same deadlock on idle. I cannot confirm the test caused the deadlock.

I am avoiding replacing the GPU if I can or until I am certain. I do not have an extra one to test or have funds to purchase one. I am saving that for last or until I can be certain.

With that in mind, can I remove the card altogether and still boot the computer. The only way I might b able to actually check the machine however is remote connection maybe? Not really sure if something like that is possible. I know several server types don't have a desktop soto speak. If I do this, I am not really sure how to check if the computer is deadlocked without a screen to provide feedback. Other then tapping the NumLock every so often.

Thoughts? Also, thanks for moving this to the appropriate area in forums.
See less See more
I have had this setup for about 2 years without any issues
While you may have only had the system for two years, that motherboard is almost 10yr old. They were very good motherboards in their day. I did a LOT of builds with that board.

The basic issue here is that it is almost never cost effective to repair hardware that is 10yr old. I am assuming you have liquid cooling since it is just about a requirement with that processor. Are you sure your cooler is working correctly?
If the fault is your video card, at least if you purchase a new one, the card can be used in a new build.
Try leaving the PC in the Bios overnight and see if it freezes then, if it does that eliminates any possible Windows or driver issues.
I will let it sit at bios. Thanks for the ideas I will try it out.

Update: I forgot that I was testing with the bios this morning. I am kind of embarrassed because I forgot and shutdown the machine without seeing if it was locked or frozen. So I will do the test again today when I get home.
Yes I am liquid cooled. I get get the exact one if it'll help. It is just a radiator kit with 2 fans. This was the first thing I checked as I assumed overheating was the issue. It was working correctly. Even cleaned the radiator for good measure.
Since you have an asus board, go to the support page;
M5A99FX PRO R2.0 - Support (
Download and install the asus suite; it is under utilities AND you have to use the win7 version. When I had a few of these boards, I was able to run this on win10 however that was many updates ago. When you get it installed [note the only part you need is asus probe] you can install any other things you want ie charger, etc] post the following info from probe; cpu temp, 12V, 5V, and 3.3V values. Do this twice. Once under a normal load and again while running a stress test. Use prime95 for the stress test.
While the problem is most likely your video card, this will rule out some other issue ie overheating, failing pw supply, etc.

Post screenshots of probe for both tests.
I did see that suite when I did my driver checks manually. Assumed it would not work do to version issues. I will go ahead do get it and run them. I do wanna say that the system does deadlock on idle sometimes as well. It only seems to be worse doing work. But it only seems this way because I am actually using it instead of just staring at it.
Yeah, it was many updates ago that I was able to use probe with win10. Now maybe yes and maybe no. Each update adds/removes .dll files and changes things.
Ok I have a couple updates.

Firstly I did not let the PC run at bios overnight yet. It has been however 4 hours and not deadlocked or frozen. I will continue to let it go overnight.

Second I installed VNC server. Connected to it with VNC viewer. Shut down and removed my graphics card. I was then able to boot and reconnect with VNC viewer. It is possible to do. However the computer still deadlocked. I was able to verify that with the NumLock light test.

I have the suite installed. It took several hard restarts but I managed. I will get some screenshots from probe tomorrow afterwork.
Quick update. The computer sat in bios all night and day and has not froze or deadlocked.

This points to driver issues or windows? Or even a part of the board not maintained during bios( if that is even a thing)? I am in new ground for my knowledge at this point.

I will still get on with using probe and getting some screen shots posted.
I left it run on idle for 14 hours. As soon as I open steam and send a single message it broke.
I took a pic w my camera but the file is 2 large.

I will get on with probe but my screenshots will have to b photos of my monitor. I apologize for this but my PC deadlocks to quickly.

I cannot even load the software before it deadlocks.
Here is screenshot picture. The computer is deadlocked here.

Something I noticed is the fan speeds report crazy high amounts. The bios did reported this sometimes also.


See less See more
Those temps and voltages look pretty good. I assume that was under a no load condition. Since you have had problems with the video card and it failed a test, do you have another card you can swap in for testing?

At this point you are probably going to have to start swapping parts with known good units ie motherboard, ram, etc.
Just my opinion however it is seldom [if ever] cost effective to attempt to repair 10yr old hardware. Of course this is up to you.
Thank you for the reply.

I do not have any extra equipment. My stockpile has shrunk over the years and been replaced with babies lol.

Yes the screen photo was of it under no load condition and also in deadlocked condition.

I do not believe my GPU to be the issue. I removed it and booted the PC. The PC still deadlocked under this condition. In the absence of the GPU it gives evidence of other issues.

If the repairs are software related then it is very cost effective to attempt. Physical equipment repairs are out of my league.

I am at the point of, if it can't be fixed, the whole thing would need replaced. That could be a long time considering the inflated costs of hardware right now.

Any final thoughts?
See less See more
I highly doubt the problem is software related however a very simple test. Boot the system with a linux live usb. If you still have problems, it is a hardware issue. Use either ubuntu or mint for this task.
Ok I went ahead and formatted into Linux mint. Has been over a day now and now sign of freeze or deadlock.

Conclusion so far. Windows.
You did not have to format anything. A linux live usb is just that; running from the usb. As long as you did not have anything important on the drive you formatted, no big deal.
If it continues to run fine, clean install windows from a boot usb. Test for stability after each drive install ie after you install chipset, let it run for a while. Install sound, etc letting each one run for a while.
1 - 19 of 19 Posts
Not open for further replies.