[spikefan]

I have just purchased a new 17" flat screen monitor from PC world today. Not a make I recognise but they have sold several £309 not cheapest, not most expensive. Chameleon-I on the box.
When I have set it up, there are 3 lit spots on the monitor, one white one just above centre - not quite eye level and two a white and a pink about 1" below the top of the screen.
Question: Is this acceptable - I assume these are lit or dead pixels but should I contact PC world and demand/request an exchange. Would another one be any better.
Probably as I go along I would get used to them being there but I would like your advise and to whether it is acceptable.
Thank you.

 

[JSanguancheu]

I would certainly call to see if an exchange is possible. It really depends on the retailer and the manufacturer. They all seem to have different policies regarding dead pixels on new monitors.

 

[pronute]

£309 that's a lot of money for a 17" monitor and if your not 100% satisfied with it, demand an exchange loudly, that's what I would do. £309 that's like what $475 US or what? Over here in the US I picked up a brand new 21" flat screen for $479 a year ago.

 

[spikefan]

Thanks for your advice. PC World were extremely helpful - I exchanged the product and now have a very satisfactory philips monitor. I decided against the speakers as various reviews said the speakers were not up to much.
It is a bit of a catch 22 situation. Helplines tell you to bear with it a couple of weeks to let things settle down - the stores themselves will not take any returns after 2 weeks as a certain amount of dead/lit pixels are acceptable.
I am glad I took mine back within 24 hours.
Thanks again.