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Discussion Starter · #1 ·
Hi, about a week ago Firefox and OE failed to open on my PC. I've uninstalled both, reinstalled both and tried looking for info to resolve the problem, all to no avail.

Has anyone else come across this problem and resolved it or can anyone offer any advice on how to sort it out?
 

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any error messages?

Have you tried any other browser...like Opera
 

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Discussion Starter · #3 ·
There are no error messages. When you click to on the icons to open each programme all it does is show the egg timer for about 3 seconds and then does nothing.

I've tried IE 7 and 8 and Google chrome, all work okay but OE will still not open
 

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Hi rolldrive

Welcome to Tech Support Guy Forums!

Can you recall any change to the system that occurred before both Firefox and Outlook Express stopped working?

You have restarted the computer since reinstalling these programs?

This is for Outlook Express:
Open Windows Explorer and navigate to this directory:
C:\Documents and Settings\UserAccount\Local Settings\Application Data\Identities

How many folders do you see in that directory with really long numbers?
__________________________________________________________________________

Following each of those folders would be these directories:
\Microsoft\Outlook Express
inside the Outlook Express folder should be .dbx files, do you see any .dbx files?

Let us know what you find.
 

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Discussion Starter · #5 ·
Hi, thanks for the reply. Unfortunately I'm looking at this from another PC as I'm now on holiday. I will check and get back to you when I return home in a couple of weeks.
 
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