I posted this on November 28 and it is now December 6, and you have replied to several others who have only more recently posted in December.
-
IMPORTANT: Only authorized members may reply to threads in this forum due to the complexity of the malware removal process. Authorized members include Malware Specialists and Trainees, Administrators, Moderators, and Trusted Advisors. Regular members are not permitted to reply, and any such posts will be deleted without notice or further explanation. Notice
Firefox 57 "Secure Connection Failed" (Windows 7)
Dear Tech Support Guy Experts:
Hello! Could you please help me? I am not sure whether this is a malware problem or simply an internet browser issue.
About a week or so ago, my Firefox automatically updated to Firefox 57, Quantum. I have Windows 7. I noticed that websites were loading more slowly.
Yesterday, I was surfing as usual and suddenly I got 2 blue screen crashes within a 2 or 3 hour period. I had to restart Windows each time. I ran Spybot as well as CC Cleaner (cleaning up the registry as well). I tried to do a system restore as well. Then I noticed that, although I can gain access to the internet (the firefox home page), I cannot gain access to any other website.
Each time I try to open a page, the new Firefox ball wags back and forth, like it's taunting me, and then finally the message "Secure Connection Failed" / "Problem loading page" comes up.
I tried to go through the troubleshooting steps on the firefox website, checking extentions and plugins. I ckecked my firewall and i do see MozillaFirefox listed.
I am not able to clear history, because for that I need internet connectivity or workable browser, right? I also cannot refresh firefox or download a new version of firefox. How does one install an internet browser when one does not have an internet browser?
Could this be Malware, do you think?
I have had both MalwareBytes (the paid version) running the whole time, as well as the free anti-virus program "Commodo". However, I believe I did see Malware warning messages flashing up a few times yesterday.
I don't know a lot about computers. Could someone please walk me through a series of Troubleshooting Steps until we fix this problem, i.e. until I have an internet browser that works? I am a full-time researcher and writer, so the sooner we can fix this, the better. This is my only computer, so I must work in an internet cafe until I get my computer working again. I am feeling extremely anxious. Thank you so much, in advance, for your help!
Vivienne
Hello! Could you please help me? I am not sure whether this is a malware problem or simply an internet browser issue.
About a week or so ago, my Firefox automatically updated to Firefox 57, Quantum. I have Windows 7. I noticed that websites were loading more slowly.
Yesterday, I was surfing as usual and suddenly I got 2 blue screen crashes within a 2 or 3 hour period. I had to restart Windows each time. I ran Spybot as well as CC Cleaner (cleaning up the registry as well). I tried to do a system restore as well. Then I noticed that, although I can gain access to the internet (the firefox home page), I cannot gain access to any other website.
Each time I try to open a page, the new Firefox ball wags back and forth, like it's taunting me, and then finally the message "Secure Connection Failed" / "Problem loading page" comes up.
I tried to go through the troubleshooting steps on the firefox website, checking extentions and plugins. I ckecked my firewall and i do see MozillaFirefox listed.
I am not able to clear history, because for that I need internet connectivity or workable browser, right? I also cannot refresh firefox or download a new version of firefox. How does one install an internet browser when one does not have an internet browser?
Could this be Malware, do you think?
I have had both MalwareBytes (the paid version) running the whole time, as well as the free anti-virus program "Commodo". However, I believe I did see Malware warning messages flashing up a few times yesterday.
I don't know a lot about computers. Could someone please walk me through a series of Troubleshooting Steps until we fix this problem, i.e. until I have an internet browser that works? I am a full-time researcher and writer, so the sooner we can fix this, the better. This is my only computer, so I must work in an internet cafe until I get my computer working again. I am feeling extremely anxious. Thank you so much, in advance, for your help!
Vivienne
- Status
- Not open for further replies.
1 - 2 of 2 Posts
1 - 2 of 2 Posts
- Status
- Not open for further replies.
Tech Support Guy
A forum community dedicated to tech experts and enthusiasts. Come join the discussion about articles, computer security, Mac, Microsoft, Linux, hardware, networking, gaming, reviews, accessories, and more!
Full Forum Listing
Explore Our Forums
