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Discussion Starter · #1 ·
Hi,

Apologies in advance if there is already a post for this.

I recently had my laptop repaired so I backed up my files via File History to an external hard drive. I am now trying to restore these files from the backup however, it does not seem to like the hard drive.

1) File History is turned on but when I go to restore files it says "No file history not found. File history is currently turned off"

2) When I go to reselect the drive, it says "We found errors in your File History settings.". Event Viewer shows the following:

Unable to start a backup cycle for configuration C:\Users\k_bhu\AppData\Local\Microsoft\Windows\FileHistory\Configuration\Config

I have attached screenshots of the above errors.

Grateful if somebody could advise.
 

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PC Specialist Gaming Laptop - Windows 10 upgraded to 11
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Ensure that File History was set up correctly after you received the repaired PC:
See Glen Gailey's reply here:
https://answers.microsoft.com/en-us...-4a61-bffc-7e8578ffc285&page=5&tab=AllReplies
The answer is still good for Windows 10.

He states:
I just had to try to do this, and I was able to (on a new Win8 machine) point at the previous backup by clicking Drives and then selecting my backup drive (a network share in my case). Then I was able to check "I want to use a previous backup on this File History drive" and it displayed my existing backups on that drive. Finally, I was able to do the regular (if not very intuitive) restore files by clicking the settings icon in the upper right of File History.

More in-depth tutorial here:
https://www.techrepublic.com/articl...-data-files-to-a-new-windows-10-installation/

I hope this helps.
 

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Discussion Starter · #3 ·
Hi there,

Thanks for your reply. Unfortunately, I don't seem to have the checkbox option for "I want to use a previous backup on this File History drive" - see screenshots attached.

Is there something I am missing or need to enable for this to show?
 

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PC Specialist Gaming Laptop - Windows 10 upgraded to 11
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That may be due to the backup drive already being in use & registered as the backup drive..
I would choose to stop using the drive then follow the steps again.
 

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Glad the problem has been resolved.
 
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