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Discussion Starter · #1 ·
Hello!

I have a HP pavilion g6 laptop that I bought at the end of August. There are 3 USB ports on this machine and I have been using one of them to plug in my wireless mouse USB plug (the mouse is a logitech M305.) Now, this USB port does not work anymore. It doesn't detect the mouse USB plug nor does it read USB devices.

What can I do? Is it possible to physically replace a USB port? How?

Thanks!
Tine
 

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Are the mouse and USB devices being detected and working in the other 2 USB ports?

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What's the complete model number of that HP Pavilon g6 series laptop?

If you don't know for sure, advise what the product number(P/N) and/or model number(M/N) is on the HP sticker.

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Discussion Starter · #3 ·
Mouse and USB devices working on the other 2 ports.

Can't find the HP sticker... There's a Microsoft sticker underneath but that's it...

Thanks for helping!
 

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Mouse and USB devices working on the other 2 ports.

Can't find the HP sticker... There's a Microsoft sticker underneath but that's it...

Thanks for helping!
Since the simplest explanation that fits the problem is usually correct, the port is probably defective. It could be a bad controller or physical damage to the port itself. Generally, my advice would be to simply move the devices to another port, or if you are short on USB ports, buy a USB hub. USB hubs are cheap, and the cost of dealing with warranty service in time and effort (perhaps shipping costs, and potential data loss) isn't likely to be worth the cost of a hub.
 
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