Hi all. I'm helping out another member via email who is having a problem with Shutting down. He has Win98, IE 6.
Everytime he shuts down he receives this message:
"A fatal exception OE has occurred at 0167.BFF7B9A6,The current application will be terminated.
Press any key to terminate the current application."
After hitting any key the pc shuts down fine. We're having a tough time isolating the problem. When he presses Alt-Ctrl-Del this is what is running:
I had him End Task on each one individually before shutting down to see if we could pinpoint the culprit (Except Explorer, of course) to see if the Bluescreen still pops up after terminating each one at Shutdown, but he still gets the same annoying bluescreen. I got him to send me his complete Startup from System Info in case it's needed (and have already informed him what needs to be running and what doesn't):
ZoneAlarm Common Startup Group "C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe" -nopopup
run Win.ini hpfsched
TClockEx Registry (Per-User Run) C:\PROGRAM FILES\TCLOCKEX\TCLOCKEX.EXE
ScanRegistry Registry (Machine Run) c:\windows\scanregw.exe /autorun
SystemTray Registry (Machine Run) SysTray.Exe
POINTER Registry (Machine Run) C:\PROGRA~1\MSHARD~1\point32.exe
RegisterDropHandler Registry (Machine Run) C:\PROGRA~1\TEXTBR~1.0\BIN\REGIST~1.EXE
ftpqueue Registry (Machine Run) C:\PROGRAM FILES\WS_FTP PRO\ftpqueue.exe -tray
CriticalUpdate Registry (Machine Run) c:\windows\SYSTEM\wucrtupd.exe -startup
Vet Alert Registry (Machine Run) C:\WINDOWS\System\VetMsg9x.exe
VetTray Registry (Machine Run) C:\PROGRA~1\INOCUL~1\VETTRAY.EXE
AdsOff Registry (Machine Run) "C:\Program Files\AdsOff2\adsoff.exe" -startup
AdsOff Startup Registry (Machine Run) "C:\Program Files\AdsOff2\reset.exe"
ftpqueue Registry (Machine Service) C:\PROGRAM FILES\WS_FTP PRO\FTPSCHED.EXE
TrueVector Registry (Machine Service) C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE -service
MiniLog Registry (Machine Service) C:\WINDOWS\SYSTEM\ZONELABS\MINILOG.EXE -service
Any ideas or suggestions that anyone could offer so that I can help him out would be wonderful.