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EXPLORER error, I can't open my C: Drive

1348 Views 3 Replies 4 Participants Last post by  Rollin' Rog
After many virus scans and searches through the internet I cannot find an answer to my problem. I can't open any files on my hard drive. I can open programs fine, but not my c drive. When I try to I get the same message : Explorer has performed an illegal operation and will be shut down. The details are as follows:
EXPLORER caused an invalid page fault in
module KERNEL32.DLL at 0187:bff87ede.
EAX=c00309c4 CS=0187 EIP=bff87ede EFLGS=00010216
EBX=0178f7e8 SS=018f ESP=0174ffcc EBP=01750038
ECX=017501ec DS=018f ESI=8169c0d4 FS=5d77
EDX=bff76855 ES=018f EDI=01750214 GS=0000
Bytes at CS:EIP:
53 56 57 8b 30 83 7d 10 01 8b 4e 38 89 4d f8 75
Stack dump:
Now I only understand the first part of that, that explorer caused a page fault in kernal32.dll, whatever that is. So I figured that the internet must have something that would answer my question. The pages I went to said it was a problem with netscape, then another page said it was a problem with outlook express, so I'm assuming it's a widespread problem. I just thought one of you smart people would be able to help me out with this. Oh, and I can't open windows explorer from my start menu, it gives the same error message. Oh what shall I do! Any suggestions are appreciated.
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What version IE?

If it's 5.5 or better you might try the IE repair tool.

Hi Lynchmob,you might also want to check for spyware,its been known to cause Kernel32 errors.Also check that you have the lastest video drivers,and update the lastest version of can get that here.

To check for spyware,go here for Ad-aware 5.6

If your running CrashGuard,or any program such as Adsoff or popoff try disable them,and see if the errors disappear.
I would try a "cleanboot" to troubleshoot. Close all programs and go to Start and run msconfig

Click on the Startup tab and clear the checks for everything except scanregistry and systray. Restart and test for the issue. If it doesn't occur, something you unchecked was causing it. I would go back and selectively re-enable until you find it. Start with TaskMonitor, which has been known to cause similar issues.

If the error still occurs with only systray and scanregistry, then return to your normal startup configuration, and do run that Ad-Aware scan (which you should do anyway).

More on "cleanboot" troubleshooting...
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