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Discussion Starter · #1 ·
My daughter's computer has recently pick up a trojan called eXact.downloader. She is running XP. I've use the Microsoft beta version spyware and it finds it and deletes it. But when you reboot it comes back. I have turned off the auto restore and that didn't help. Is it in the bootup files and the spyware doesn't see it? Any help will be welcome.
Thanks,
Jon
 

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Hello jmbuys and Welcome to TSG! :D

Download Ad-Aware SE from here:
http://www.download.com/3000-2144-10045910.html?part=69274&subj=dlpage&tag=button

Install and run Ad-Aware SE. On the bottom right corner of Ad-Aware you will see an option called "Check for updates now", click on that and choose "connect". Download the updates. Next click on "Scan now" on the left side of Ad-Aware. Make sure that "Search for negligible risk entries" is crossed out and not ticked. Choose "Perform full system scan" and click "Next". After Ad-Aware scans your computer, Ad-Aware may find some bad files on your computer so make sure you tick them all and choose "Next". It will ask if you want to remove those items so just continue. After removing the items close Ad-Aware.

Download Spybot S&D from here:
http://users.skynet.be/fa936042/spybotsd13.exe

Install and run Spybot S&D. Choose "Search for updates". Next choose "Download updates". After that, choose "Search and Destroy" and click on "Check for problems". If Spybot finds any nasties on your computer, make sure that they are ticked and choose "Fix selected problems".

Download SpywareBlaster from here:
http://www.majorgeeks.com/downloadget.php?id=2859&file=11&evp=61b0e8ad41924a03c37615f4682b4cef

Install and run SpywareBlaster. Click on "Updates" and then choose "Check for updates". Next choose "Protection" and at the top you will see different tabs which are Internet Explorer, Restricted sites and Mozilla/Firefox. Choose one of them at a time and at the bottom click "Protect Against Checked Items" (make sure that all of the items are checked). Tick the boxes above the items. Make sure you do this for all of the top tabs. Mozilla/Firefox you only need to do if you have the user profiles on your computer. You may now exit out of SpywareBlaster.

Restart your computer.

Download HijackThis from here:
http://www.click-now.net/cgi-bin/download.pl?file=0965

Run HijackThis and choose "Do a system scan and save log file".

Post the HijackThis log on this thread.
 

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Umm, different variants of this trojan target detection software and prevent them from running. For that reason, it's best to stop all un-needed processes (programs) from running before scanning and removing. Download ProcRecon from here: http://www.webchitect.com/ProcRecon/

Run it, click the "select all" option, then click "terminate"
All running programs will terminate, your taskbar may also temporarily disappear, so don't be alarmed.

Then run spybot, adaware, and the detection tools mentioned by the above poster, and post a hijackthis log back to this forum thread.
 
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