Tech Support Guy banner
  • Please post in our Community Feedback thread for help with the new forum software! If you are having trouble logging in, please Contact Us for assistance.
Status
Not open for further replies.
1 - 9 of 9 Posts

·
Registered
Joined
·
4 Posts
Discussion Starter · #1 ·
I have an HP Pavillion 6370Z (330MHz), which I updated a while back from windows 98 to Windows XP service pack 2. PC works fine except now that I want to connect it to the internet via DSL, I I can't. It used to have only a dial up connection to the internet, but also a home network setup for two computers. The PC has a 3COM 3C450 Fast Ethernet card

I am trying to connect it to the internet now with my Embarq 660 series DSL modem; but the card and the modem don’t recognize each other. The modem has no problem otherwise with my other computers when connected directly or through a wireless router (Netgear WNDR3300) .

This is what I have done so far for this PC:
1. Connected PC directly to DSL modem
2. Plugged Ethernet cable into router
3. Tried 3 different Ethernet cables, including very short and very long cable.
4. Called CenturyLInk (Embarq) and they said it should work without anything if cable is directly plugged into DSL modem
5. Checked in System>hardware whether card may have a problem
6. Did the network enable, reset winsock, reboots, reset modem, etc (MS instructions)
7. Replaced the original driver for the card
8. Created network connection without requiring password
9. Probably a few more things, but that’s all I can remember

The DSL modem lights up DSL and Internet, but never the Ethernet LED

Are there any ideas out there for this problem?
 

·
Super Moderator
Joined
·
82,234 Posts
What is listed in Device Manager under Network Adapters? What, if any, warnings or errors are in Device Manager?

Please show for an attempted connection ...

Start, Run, CMD, OK to open a command prompt:
(For Vista or 7 type CMD in the Search box after Start)

Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.
 

·
Registered
Joined
·
4 Posts
Discussion Starter · #3 ·
TerryNet, the device manager tells me that all functions properly, no error messages. In Advanced settings, Support for 802... was first disabled, then tried it also as enbabled, no difference. There was no value for network address, but the rest was enabled. Under Resources, there was no conflict.
Here is the ipconfig/all output, Note that even though it says Local Area Connection 3, there really is no other connection, is from my repeated attempts to create one.:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Steve Sutcliffe>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : ingrid-f1e55qcv
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection 3:
Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : 3Com 3C450 Fast Ethernet Adapter
Physical Address. . . . . . . . . : 00-50-DA-B1-9B-82
 

·
Registered
Joined
·
4 Posts
Discussion Starter · #5 ·
I was hoping I wouldn't have to open the box. I can probably install it, I just don't know what type to use for this old computer. I'm getting it ready for somebody else and they will need to be able to connect to DSL. Do you have a suggestion what could replace the existing card?
 

·
Registered
Joined
·
4 Posts
Discussion Starter · #7 ·
I think so. I deleted the driver, which made the card disappear. When I searched for new HW, it found the card as new HW and I reinstalled the driver. How would I totally delete the card? and what would I need to reinstall it?
 

·
Registered
Joined
·
6,523 Posts
In device manager,highlight the adapter.Under the action tab select uninstall.This will virtually(not physically) remove the card from the o/s.
Re-booting the pc will force it to find the "new" hardware and take the necessary steps to re-install it.
If you look at the lan port,there should be some kind of status light there..Your user's manual should define the status light and what light indicates a good connection.
 
1 - 9 of 9 Posts
Status
Not open for further replies.
Top