Tech Support Guy banner
Status
Not open for further replies.
1 - 2 of 2 Posts

·
Registered
Joined
·
30 Posts
Discussion Starter · #1 ·
Hi
I am receiving an error message and cant work out how to correct it. The message appears when the pc is booting up (just before all the programs have uploaded). The message is as follows:

"Smartbridge Alerts: Motive SB.exe - Entry Point Not Found
The prcedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL"

I would appreciate any help you can give me to get this sorted out - it's really annoying. I also cant work out what program it is related to so I can uninstall and reinstall.
Thanks
 

·
Retired Trusted Advisor
Joined
·
2,062 Posts
Courtesy of a contributer to MS Forums
" Go to the installation location for SmartBridge (\Program
Files\Verizon...\Smart...) or Dolphin Hal Screen Reader or Supernova Reader
Magnifier.


* Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL


* NB: Do NOT rename the PSAPI.DLL file in C:\Windows\System32 directory! "
 
1 - 2 of 2 Posts
Status
Not open for further replies.
Top