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Help!!!!

I have a laptop Toshiba, Satellite A45 and I can't get on the web, or load most of my programs due to an error message saying "one touch can't enumerate". When I tried to load the Maxtor One Touch CD to remove and re-install, I got the error message, "can't scipt" (error message Microsoft 1719) "Windows installer service could not be addressed". I had downloaded a spyware program and backed up first, but cannot upload the back up due the problems. Any help would be greatly appreciated. I am on my desktop, so can receive email. Thank you,

Don Winn, Switzerland, FL
 
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