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Discussion Starter · #1 · (Edited)
Hello everyone. I'm getting an ERR_CONNECTION_TIMED_OUT message when I try to go to www.amazon.com.

This happens when I use Chrome, Opera, and Firefox.
This does NOT happen on my other laptop (a Dell), so I have no idea what's wrong with my current computer.

I have already tried most of the following actions based on suggestions from this website:
http://www.incrediblelab.com/connection-timed-out-error-fixed/
In summary:
a) I checked the host file at c:\windows\system32\drivers\etc to see if www.amazon.com was listed, but it was not.
b) I cleared the browsing data for the browsers
c) For LAN settings, I've tried selecting "Automatically detect settings" and deselecting "Use a proxy server for your LAN"
d) I pinged www.amazon.com with the Windows command prompt. No problem. I then typed the following commands and restarted my computer:
ipconfig /flushdns
ipconfig /registerdns
ipconfig /release
ipconfig /renew
netsh winsock reset
e) I've turned off the firewall, but www.amazon.com still times out and won't load.
f) I've tried power cycling with the modem and wireless router.
*Please help!* What else can I do? I conduct media research, so this isn't just so I can shop and watch videos for fun; I need Amazon to work on this computer because it has my other software for media research. Thank you!

My settings:
HP Envy running Windows 10
Chrome Version 58.0.3029.110 (64-bit)
Firefox Version 53.0.2 (32-bit)
Opera Version 45.0.2552.812 (PGO)
McAfee Personal Firewall Version 16.0
McAfee Anti-Virus/Anti-Spyware Version 19.0
McAfee LiveSafe Version 14.0
McAfee SecurityCenter Version 15.4
I connect to the Internet through wifi
 

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It shows it drops at 66.109.9.122
I saw reports that Time Warner dropped at this IP in the past.

If you use Time Warner, write down the DNS that you are using then change it to Open DNS 208.67.222.123 and 208.67.220.123
Here's directions for Win 10 (I do not run Win 10)
https://www.geeksquad.co.uk/articles/how-to-change-your-dns-windows-10

If it works, it is a problem with your ISPs DNS server.
 
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