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electricuting computer

503 Views 2 Replies 3 Participants Last post by flavallee, Nov 23, 2019

Dc19931

Discussion Starter · Nov 22, 2019

My computer shocks me like sends out burst of electricity and it only happens when plugged into charger dose amyone know any tools I cod use to figure out what the problem is I replaced the battery and charger and it still dose it and my computer is slow ans dell said that this isn't a safty hazard

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Pro, 64 bit
Processor: Intel(R) Core(TM) i5-3320M CPU @ 2.60GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 6049 Mb
Graphics Card: Intel(R) HD Graphics 4000, -2016 Mb
Hard Drives: C: 915 GB (867 GB Free);
Motherboard: Dell Inc., 0P1XMK
Antivirus: Windows Defender, Disabled

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blues_harp28

· #2 · Nov 23, 2019

Dc19931 said:
ans dell said that this isn't a safty hazard

Hi, what did Dell suggest that you do about this ''burst of electricity''?

The best advice we can give you is to get your pc checked by a qualified electrician at a computer shop as we have no way of knowing, if your pc is safe to use or not.

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flavallee

· #3 · Nov 23, 2019

You appear to have a Dell Latitude E6330 laptop which originally came with Windows 7 Professional 32/64-bit.
Is that correct?
What is the exact 7-character "service tag" number on it?

I seriously doubt your laptop gives you a serious shock when you touch it or use it.
If that much electricity was emitting from it, it would fry everything and be unusable.
I agree with Macboatmaster.
A qualified computer shop technician should examine it.

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