Please click the link below for your operating system to download the TSG SysInfo Utility. Click on "Save File" then double-click the file to run it. Copy and paste the report in your initial post. Windows 7 and later (downloads a file named tsginfo.exe) | Windows XP (downloads a file named SysInfo.exe)

Dynamic Link

720 Views 2 Replies 2 Participants Last post by jimih4, Sep 14, 2014

jimih4

Discussion Starter · Sep 14, 2014

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) 4 CPU 2.66GHz, x86 Family 15 Model 2 Stepping 9
Processor Count: 1
RAM: 1534 Mb
Graphics Card: Intel(R) 82845G/GL/GE/PE/GV Graphics Controller, 64 Mb
Hard Drives: C: Total - 114470 MB, Free - 68489 MB;
Motherboard: Dell Computer Corp., 0F5949
Antivirus: None

When I try to use my printer or scanner I get the following message. The procedure entry point [email protected]@@[email protected] could not be located in the dynamic link library dlbkutil.dll. What could be the problem and how to I correct it.

Thanks

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Oddba11

· #2 · Sep 14, 2014

From what I can see, dlbkutil.dll is a Windows file. The file could be corrupt.

You can run sfc /scannow to verify the Windows core files.

>> http://support.microsoft.com/kb/929833

If that doesn't resolve the problem, the next step would be to uninstall the drivers/software associated with the printer/scanner using Add and Remove programs, reboot, and then reinstall the software/drivers using the manufacturers guidelines. Use the latest version of the software/drivers from the manufacturers website.

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jimih4

Discussion Starter · #3 · Sep 14, 2014

Thanks I'll give that a try

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