[KendraNelson]

So I got an external DVD burner a few weeks ago. This one. Well, before I went on vacation I tried it out. I burned a DVD just fine using Nero but now that I've come back it seems to have a problem.

Now it gets through transcoding and asks me to insert a blank DVD. I was thinking maybe I still had one with somethin on it in there so I popped it out, put in another blank, and it still says to insert a blank. For some reason it's not reading the DVD!

Interestingly enough when the disc tray it out the computer reads it as a DVD Burner but when it's in place it reads it as just a CD-ROM. Visual aid:

http://img207.imageshack.us/my.php?image=chartzorzto1.jpg

I'm running Windows XP Home SP2. I completely uninstalled all of the drivers and software for the drive and reinstalled it to no avail. Help!

 

[bonk]

Have you checked for any updates for Nero......also have you tried a different make of DVDs?

 

[KendraNelson]

Regardless of what type of disc I insert (burned CD, burned DVD, official DVD, mini CD, blank CD, blank DVD) it always reads the drive as a CD-ROM. All of my software has been updated.

 

[idowindows]

I'd say take it back to WM and get an exchange...

You may be trying to bring life to one on its way out...

 

[KendraNelson]

I don't have my receipt and some of the original packing material is missing. It worked once so I ditched the stuff. I think when I have some extra cash I'll take it to a local thing that's like the Geek Squad at Best Buy and have them figure it out.

 

[idowindows]

Nothing against your idea of having Best Buy look at it but we all know they don't do things for free....

Even if they only charge $40 to troubleshoot (call ahead to find out what you'll be charged) - that's almost half of the drive's price....

If I were you I'd go and talk really politely to a WM manager and explain...you'll never know.

 

[JohnWill]

The Geek squad will charge more than the drive is worth! If you're going to spend that kind of money, just buy a new DVD-RW drive, they can be had for around $30 on-line.

Of course, maybe we can also help you get it running, that's what the charter of TSG is all about!

Start by downloading Nero InfoTool and posting a screen shot of the Drive page.