Tech Support Guy banner
  • Please post in our Community Feedback thread for help with the new forum software! If you are having trouble logging in, please Contact Us for assistance.
Status
Not open for further replies.
1 - 20 of 23 Posts

·
Registered
Joined
·
35 Posts
Discussion Starter · #1 ·
I am running win98se on a P2 266mhz system. Whenever I start any type of mpeg or video file I hear churning in the background, the media player starts up but as soon as the file is about to open the machine shuts down and then restarts itself as if someone turned it off. I have done numerous virus scans but nothing showed up.
 

·
Retired Administrator
Joined
·
103,703 Posts
Hi cyberguy, welcome to TSG....

Post a listing of your IRQs.

Start, run, then type msinfo32 and press ok.

Go to hardware, IRQs, edit, select all, edit, copy and come back and paste.
 

·
Registered
Joined
·
35 Posts
Discussion Starter · #3 ·
0 System timer
1 Standard 101/102-Key or Microsoft Natural Keyboard
2 Programmable interrupt controller
3 Communications Port (COM2)
4 ESS ES56V-X Data Fax Voice Modem
5 Intel 8255x-based PCI Ethernet Adapter (10/100)
5 Intel 82371AB/EB PCI to USB Universal Host Controller
5 IRQ Holder for PCI Steering
5 IRQ Holder for PCI Steering
6 Standard Floppy Disk Controller
7 Printer Port (LPT1)
8 System CMOS/real time clock
9 ES1868 Plug and Play AudioDrive (WDM)
10 Standard IDE/ESDI Hard Disk Controller
11 Cirrus Logic 546X 1.70a
11 IRQ Holder for PCI Steering
12 PS/2 Compatible Mouse Port
13 Numeric data processor
14 Primary IDE controller (dual fifo)
14 Intel 82371AB/EB PCI Bus Master IDE Controller
15 Secondary IDE controller (dual fifo)
15 Intel 82371AB/EB PCI Bus Master IDE Controller
 

·
Retired Administrator
Joined
·
103,703 Posts
Well, nothing seems out of the ordinary there.

What do you have running at startup?

Start button, run, then type msinfo32 and hit ok....go to software, startup, edit, select all, edit, copy and come back and paste.

Also right click on my computer, properties, performance, what shows for available resources before you start to play media files?
 

·
Registered
Joined
·
35 Posts
Discussion Starter · #5 ·
ScanRegistry Registry (Machine Run) C:\WINDOWS\scanregw.exe /autorun
TaskMonitor Registry (Machine Run) C:\WINDOWS\taskmon.exe
SystemTray Registry (Machine Run) SysTray.Exe
LoadPowerProfile Registry (Machine Run) Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
LoadQM Registry (Machine Run) loadqm.exe
New.net Startup Registry (Machine Run) rundll32 C:\WINDOWS\NEWDOT~1.DLL,NewDotNetStartup
RealTray Registry (Machine Run) C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
LoadPowerProfile Registry (Machine Service) Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
rtvscn95 Registry (Machine Service) C:\PROGRA~1\NORTON~1\rtvscn95.exe
defwatch Registry (Machine Service) C:\PROGRA~1\NORTON~1\defwatch.exe

performance lists the following:

memory: 96 mb of ram
system resources: 59% free
file system: 32 bit
virtual memory: 32 bit
disk compression: not installed
PCI cards (PCMCIA): No PC card sockets are installed
 

·
Retired Administrator
Joined
·
103,703 Posts
Go to the start button, run, then type msconfig and uncheck these items from the startup tab.........

LoadQM Registry (Machine Run) loadqm.exe
New.net Startup Registry (Machine Run) rundll32 C:\WINDOWS\NEWDOT~1.DLL,NewDotNetStartup
RealTray Registry (Machine Run) C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
 

·
Registered
Joined
·
35 Posts
Discussion Starter · #7 ·
Thanks for your help so far but to no avail. The machine still shuts itself off if I try to open an mpeg. One question I have is - as you know I am running Win 98 Se however, I didn't upgrade from Win 95. It was installed by a technician, but not as an upgrade, could this present any problems? How likely is it this is a hardware problem?
 

·
Retired Administrator
Joined
·
103,703 Posts
The windows installation shouldn't be a problem......

Usually it's hardware conflicts, but you don't appear to have any.

Let's try this, download ad-aware and let's get rid of any spyware on your computer.....I don't think that should cause this type of crash, but it can't hurt to get rid of it anyway.

http://www.lavasoft.de/aaw/index.html

Another thing you might try is unchecking your virus program in the MSCONFIG startup tab......restart the computer and try a media file again.
 

·
Registered
Joined
·
35 Posts
Discussion Starter · #9 ·
unfortunately unchecking the virus scan didn't work but ad-aware found 49 components on my system and I was wondering if I should remove them. Are these all spyware components?
 

·
Registered
Joined
·
35 Posts
Discussion Starter · #16 ·
I was wondering if it is normal for the real tray to recheck itself in the "system config utility" after it was unchecked. i keep having to go back and uncheck it everytime i use real player.

Hope you had a good Christmas!
 

·
Retired Administrator
Joined
·
103,703 Posts
It seems Real Player has a habit of doing that....I don't use it often, but you are correct, when you do, it demands to be put back in the startup.....and I don't see any preferance choices in the program itself either......

To check your system resources BEFORE you attempt to play a file and BEFORE you open the program that is going to crash the machine) right click on 'my computer,' then go to properties, performance.....you should see a percentage number there.

Thanks, I had a great x-mas :)
 

·
Registered
Joined
·
793 Posts
One of the first posts I made here on this site was for a colleague at work who had a similar problem after up-revving to Win98SE. What turned out to solve things was to back-off on the graphics hardware acceleration.

Right-click "My Computer" icon on the desktop and click teh Performance tab of the System Properties sheet. There should be a button there labeled "Graphics...", click that and move the slider bar to the left from "Full" back toward "None" one notch at a time and see if that helps.


And yes, Real Player does have that annoying habit.

Lets see if that does anything..........
 

·
Registered
Joined
·
35 Posts
Discussion Starter · #19 ·
Thanks for everybody's help, switching the slider to "none" in the graphics location seems to have remedied the mpeg problem. I was wondering if it is normal for changing this to effect scrolling. It seems as though when I scroll it advances the screen frame by frame.
My next problem is blue screens when I play mp3's on real player, though not always, the mp3 starts to skip and and a blue screen will pop up and I have to restart. What is the cause of this? Does anyone have any suggestions?
 
1 - 20 of 23 Posts
Status
Not open for further replies.
Top