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Driver errors after installing W11

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1.3K views 14 replies 5 participants last post by  MPR  
#1 ·
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 11 Pro, 64 bit, Build 26100, Installed 20250123124156.000000+060
Processor: Intel(R) Core(TM) i5-8600K CPU @ 3.60GHz, Intel64 Family 6 Model 158 Stepping 10, CPU Count: 6
Total Physical RAM: 16 GB
Graphics Card: NVIDIA GeForce GTX 1050 Ti
Hard Drives: C: 464 GB (314 GB Free); E: 465 GB (271 GB Free); K: 4657 GB (1461 GB Free); M: 1863 GB (434 GB Free); N: 4657 GB (2265 GB Free); O: 7452 GB (3616 GB Free); Q: 5588 GB (4278 GB Free); T: 3725 GB (1419 GB Free);
Motherboard: Gigabyte Technology Co., Ltd. Z370 AORUS Gaming 5-CF, ver x.x, s/n Default string
System: American Megatrends Inc., ver ALASKA - 1072009, s/n Default string
Antivirus: Malwarebytes, Enabled and Updated

Hello
We recently installed W11 and it went without any problems except we get the following drive error messages on starting up the computer.
Image


There was no problem during installation and currently there are no other problems apart from these messages. Everything is running fine.

There are four messages above - two are the same (gdrv.sys).

We look forward to receiving comments and assistance and hope you can help with this problem.

Many thanks, Stuart
 
#2 ·
That msg relates to gigabyte utilities. My guess (and it is only a guess) is that the driver and or installer is/are not MS "approved" Gigabyte boards will want to install their utilities on the first reboot after the install is done.
I would uninstall ALL gigabyte software and see if you still get the message. For this reason AND the hot swap option being almost impossible to find in the bios, I seldom use gigabyte boards in builds.

Use revo uninstaller to remove the gigabyte software. Make sure to do the scan after the uninstall. Revo is one utility every PC should have installed. It does a MUCH better job of uninstalling software.
 
#4 ·
Thank you both for your input.

@crjdriver - I've not taken the action you advised because I don't feel confident in carrying this out. I already have RevoUninstall on my machine but as there were so many Gigabyte drives, I wasn't sure which ones to remove to be honest.

@texasbullet - I've downloaded the intel support link and have got a report. I don't know the best way to send it to you but I've done it as a Word document which is attached but if this is not right, please advise.
The problem is still there so could you advise me further please. Maybe after looking at the report it may give you some more insight but I'm not sure of the next move I must make.
 

Attachments

#7 ·
Thank you both for your input.

@texasbullet - I've downloaded the intel support link and have got a report. I don't know the best way to send it to you but I've done it as a Word document which is attached but if this is not right, please advise.
The problem is still there so could you advise me further please. Maybe after looking at the report it may give you some more insight but I'm not sure of the next move I must make.
Just check if there are any updates to be installed in your computer. If it does not show any updates then everything shall be fine.
 
#5 ·
If you are unsure, you can make an image of the system drive. Store the image on an external, NAS, second harddisk, whatever. If you mess up, it takes all of 5min or so to restore the image and you are right back where you started. There are a number of imaging programs however IF you have a WD drive, you are able to download the proprietary version of acronis from the WD site.

FWIW acronis is the ONLY imaging program I use.
 
#6 ·
Here is some info relevant to this thread.

"iqvw64e is a software component of Intel Network Adapter Diagnostic Driver. In the Microsoft support website, they suggest disabling this security feature. If this function is enabled, it may cause many personal software to fail to run properly. As an individual user, you do not need to enable memory integrity."

Redirecting

The gdrv.sys file is a driver file for GIGABYTE motherboards and graphics cards, and if you see the message “Unable to load driver gdrv.sys”, it means that the program is not supported on Windows 11 24H2; it cannot pass the kernel quarantine of Windows Defender.

As a Gigabyte motherboard user for over 25 years, I can personally say that you don't need the Gigabyte "Utilities." Everything it does can be done via the BIOS or other, better, third-party apps. It's old, clunky software that's years out of date. Simply uninstall them. All you need are the chipset drivers and the drivers for other specific things you might need like WiFi, Ethernet, BlueTooth, and RGB if you use it.

 
#8 ·
...
"iqvw64e is a software component of Intel Network Adapter Diagnostic Driver. In the Microsoft support website, they suggest disabling this security feature. If this function is enabled, it may cause many personal software to fail to run properly. As an individual user, you do not need to enable memory integrity."
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...
My 2c

I would have to disagree with this as Memory Integrity prevents any malicious attacks on drivers that will render your computer inoperable, or at the very least become a bot for attacks.

More info here: Device Security in the Windows Security App

Basically, all these errors are showing is that you need to get updated software and/or drivers. I have had to deal with customers with a specific Logitech camera that seems still using drivers made in the 2010s. Since Logitech does not have any drivers, we ended up using compatible Microsoft drivers.
 
#9 ·
The OP has an older motherboard, circa 2017. It likely needs a BIOS flash. The latest chipset driver also needs to be installed.

 
#13 ·
You should update to the latest version F15 as noted on the bios download page for your board:

You should also look to see if there are any updates for the video card too even if you are using a different video card. They have drivers that show Windows 11, which is the last driver they have from 2021. That should help with those messages.
 
#14 ·
If you are going to update the bios, be sure you read and FULLY understand the flashing procedure. Your board has the dual bios so it is pretty much idiot proof however do read the instructions.
The ONLY way I ever update a bios on a gigabyte board is by using Q-flash which is a utility built into the bios. IMO using a windows based flashing utility is just asking for a problem.