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I've been asked to document our processes/procedures and I have no clue how to organize this project. :eek: Our IT Director doesn't want to go ISO at this time - I would love to see samples of documentation, get ideas or suggestions on where to start and if you've ever been tasked with this kind of project, how you did it...
 

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Well, I have done this kind of thing for a small unit I ran a few years ago. I guess you have to really think of it logically. Start with listing all your high level processes, then break each one down to its component parts. Describe the actual processes within each part and the various checks and controls in place.

At the time I did this, it was an Audit requirement that, in the event of my whole team stepping in front of a bus or winning the lottery, anyone passing the office could be dragged in off the street, given a copy of the procedures and put to work. So in the end the procedures were fairly well detailed. You've said you're not going for ISO at this time, but if your procedures, processes and controls are well enough documented then you'll be most of the way down that road anyway.

Don't know if that's a great deal of help, but at least you're not alone in getting the exciting jobs!!

Regards
 

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In my last job I had this task of writing what we called process control specifications or PCS for short, I have them somewhere on a disk I will look them out and hopefully be able to send you an example if you want.

Sapphire
 
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