Ever since Yahoo Tech Support fixed my infected (red dot with white x error icon) computer recently, it locks up continually and I get numerous Windows Internet Explorer (not responding) messages. I have Windows XP and kept Norton Internet Security when I switched from dial-up to cable last fall. How do I go about diagnosing what the problem is and the solution?
dlguggs
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Please click the link below for your operating system to download the TSG SysInfo Utility. Click on "Save File" then double-click the file to run it. Copy and paste the report in your initial post. Windows 7 and later (downloads a file named tsginfo.exe) | Windows XP (downloads a file named SysInfo.exe)
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Hiya and welcome
lets have a look at a HT log, go to http://www.freewarefiles.com/program_9_206_8624.html , and download 'Hijack This!'.
Doubleclick HijackThis.exe, and hit "Scan".
When the scan is finished, the "Scan" button will change into a "Save Log" button.
Press that, save the log somewhere, and please copy & paste its contents to the forum.
It will possibly show other issues deserving our attention, but most of what it lists will be harmless or even required, so do NOT fix anything yet.
Someone here will be happy to help you analyze the results.
Regards
eddie
lets have a look at a HT log, go to http://www.freewarefiles.com/program_9_206_8624.html , and download 'Hijack This!'.
Doubleclick HijackThis.exe, and hit "Scan".
When the scan is finished, the "Scan" button will change into a "Save Log" button.
Press that, save the log somewhere, and please copy & paste its contents to the forum.
It will possibly show other issues deserving our attention, but most of what it lists will be harmless or even required, so do NOT fix anything yet.
Someone here will be happy to help you analyze the results.
Regards
eddie
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