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Discussion Starter · #1 ·
Help I have widows xp and the system restore, firewall,security center, windows installer are all disabled, I enabled them manually except for the firewall and security center because it won't let me, I get an error message. I also can't view any information about my computer it's says something like generic failure.
Heidi
 

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Discussion Starter · #4 ·
I did run spybot search and destroy which I didn't know I had but that didn't solve any of my issues. I'm having trouble with majorgeeks.com it won't let download any of the anti virus stuff, my virus is not up to date so I tried to install Titanium antivirus only because I happen to have the software but it says I have a version of Norman Virus Control. I can't find it in add and remove programs, I can't find it anywhere on my computer so I am stumped............really!
 

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Discussion Starter · #6 ·
I was able to download Ad-Aware SE personal from the geek website, then I download the Norman Virus control uninstaller but that didn't work it still says I have NVC on my computer. Anything else I can try? I really appreciate any help.
Heidi
 

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Your post:
Help I have widows xp and the system restore, firewall,security center, windows installer are all disabled, I enabled them manually except for the firewall and security center because it won't let me, I get an error message. I also can't view any information about my computer it's says something like generic failure.
Please post the error message here and explain "can't view any information".

Can you reinstall Norman and then try an Add/Remove Programs and proper uninstall. If that doesn't work then you may have to manually delete Norman, but that is not always the best option.

Try running an online virus scan:
http://housecall.trendmicro.com/
or
http://www.bitdefender.com/scan8/ie.html
==========================
Download HiJackThis, run the program and post the log file to this thread. Note that the authors of this forum prefer that someone with a gold shield
next to thier name diagnose the log file... so be patient, but try the above online scan.
 

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Discussion Starter · #8 ·
Under Help and Support Center:
Computer Information
Detailed Computer Information
Generic Failure only goes to 16%
Hardware Information
Generic "Failure only goes to 95
and so on.
Thanks for giving me more than one option because the first one never works!
I tryed housecall that didn't work I thought bitdefender was working then it said something about it failing? I could go ahead and scan for viruses but it might not be accurate. So I am trying to download Norman Virus Control then I will unistall it. That's gonna take a while though. I'm not 100% sure but I think the system restore is staying on now, after my download I will test it. So as far as the system restore it was either spybot search and destroy, Ad-Adware SE Personal or when I went in and enabled the system restore I decreased the amount of disk space. Don't know if that made and diffence or not.
Heidi
 

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Discussion Starter · #10 ·
So I downloaded NVC then uninstalled it. Installed Titanium Antivirus and it worked! My system restore is fixed too. The security center is still down not sure what to do about that. I'm not able to download any windows updates either. Microsoft has a bunch of things I can try one being, going into the registry which I am not comfortable with, I don't really understand the directions.
Heidi
 

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I know this is looked down on, but you are wasting a lot of time and I seriously doubt these issues will get resolved. Doesn't mean you won't make some progress here and there and feel like there is light at the end of the tunnel.
Time is money backup what is important and reformat and start fresh...in the long run it will take way less time and produce a better result. my 2 cents!
 

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Discussion Starter · #14 ·
So this is where it all started, this my was daughter computer I have two they both used it. They didn't take care of 'of course' they asked me for help when they had a blue screen stop error: 0x000000ED
unmountable_boot_volume
Someone said windows was gone and we didn't have the software,so we bought windows xp home edition service pack 2. I used the cd went into recovery and there were files that were corrupted I think? This was about three months ago. Anyway windows came back but I have these problems now. Yeah I know reformatting is the best way to clean your computer but I'm a little scared. So I will try a few more things before that.
Heidi
Oh and windows xp was origanally on the computer when it was bought new in.......2001 I think.
 

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Discussion Starter · #16 ·
Thanks so much for all the help. I was able to download windows updates today........finally it's been a while! The computer is running a little slower though, I noticed I think it might be the anti-virus. I'm not sure any ideas????
Heidi
 

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Go to this site: http://www.tomcoyote.org/hjt/ and read the guidelines for HijackThis. Download HJT, run it and post a logfile here.

You'll need to be logged on as Administrator in order for HJT to do a complete scan. However, you (and your daughters) should never, ever run routinely from an account in the Administrator's Group. It's just asking for trouble. Use the Administrator account only for updates or maintenance issues that require Administrator priviliges.
 

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Here is your log file:

Logfile of HijackThis v1.99.1
Scan saved at 8:10:44 AM, on 3/12/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\PavProt.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\Firewall\PavFires.exe
C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\PavFnSvr.exe
C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\Pavkre.exe
C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\pavsrv51.exe
C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\AVENGINE.EXE
C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\prevsrv.exe
C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\PsImSvc.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\apvxdwin.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Program Files\PeoplePC\ISP6200\Browser\Bartshel.exe
C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\WebProxy.exe
C:\PROGRA~1\PeoplePC\ISP6200\Browser\PPShared.exe
C:\Program Files\PeoplePC\ISP6200\Browser\Bartshel.exe
C:\Program Files\PeoplePC Accelerated\PeoplePC.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\DOCUME~1\ANGEL~1\LOCALS~1\Temp\Temporary Directory 1 for hijackthis[1].zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.peoplepc.com/websearch
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=localhost:8080
R3 - Default URLSearchHook is missing
F2 - REG:system.ini: UserInit=C:\WINDOWS\regedit /s C:\pav.reg,C:\WINDOWS\system32\pavdr.exe,C:\WINDOWS\system32\userinit.exe,
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: PeoplePal Toolbar - {A8FB8EB3-183B-4598-924D-86F0E5E37085} - c:\program files\peoplepc\toolbar\PPCToolbar.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll
O2 - BHO: PosHelp - {CDEEC43D-3572-4E95-A2A5-F519D29F00C0} - C:\PROGRA~1\ADVANC~1\ADVANC~1.DLL
O3 - Toolbar: SuperBar - {D4634CE3-E2FD-4A04-B1AD-13C319C82ED1} - C:\Program Files\SuperBar\SuperBar.Dll (file missing)
O3 - Toolbar: Advanced Searchbar - {57F02779-3D88-4958-8AD3-83C12D86ADC7} - C:\PROGRA~1\ADVANC~1\advancedsearchbar.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: PeoplePal Toolbar - {A8FB8EB3-183B-4598-924D-86F0E5E37085} - c:\program files\peoplepc\toolbar\PPCToolbar.dll
O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\APVXDWIN.EXE" /s
O4 - HKLM\..\Run: [Bart Station] C:\Program Files\PeoplePC\ISP6200\BIN\PPCOLink.exe -STATION
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearch.html?p=ZNxmk572COUS
O8 - Extra context menu item: Refresh Pa&ge with Full Quality - C:\Program Files\PeoplePC Accelerated\pac-page.html
O8 - Extra context menu item: Refresh Pi&cture with Full Quality - C:\Program Files\PeoplePC Accelerated\pac-image.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra button: Advanced Searchbar - {57F02779-3D88-4958-8AD3-83C12D86ADC7} - C:\PROGRA~1\ADVANC~1\advancedsearchbar.dll
O9 - Extra 'Tools' menuitem: Advanced Searchbar - {57F02779-3D88-4958-8AD3-83C12D86ADC7} - C:\PROGRA~1\ADVANC~1\advancedsearchbar.dll
O9 - Extra button: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://*.download.microsoft.com
O15 - Trusted Zone: http://toolbar.imageshack.us
O15 - Trusted Zone: http://*.update.microsoft.com
O15 - Trusted Zone: http://*.windowsupdate.com
O15 - Trusted Zone: http://*.windowsupdate.microsoft.com
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemydsl.verizon.net/sdcCommon/download/DSL/tgctlcm.cab
O16 - DPF: {2ED9BC2B-4DF1-472E-9B5E-55477D2C97F5} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/odc.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {9E17A5F9-2B9C-4C66-A592-199A4BA1FBC8} (AIM UPF Control) - http://pictures05.aim.com/ygp/aol/plugin/upf/AOLUPF.en-US-AIM.9.5.1.8.cab
O16 - DPF: {DECEAAA2-370A-49BB-9362-68C3A58DDC62} - http://static.zangocash.com/cab/Zan...9c738fed4d58:2aa687f0ee22f4abdd1ccc68977b3664
O16 - DPF: {EEECA057-AD0F-44A7-8BE5-8634CEDBDBD1} - http://akamai.downloadv3.com/binaries/IA/netpe32_EN_XP.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{CB3933C9-F8A4-4CBE-857D-626574861D30}: NameServer = 209.244.0.3 209.244.0.4
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norman API-hooking helper (NipSvc) - Unknown owner - C:\Program Files\VOB\CD Wizard\Norman\Nvc\BIN\nipsvc.exe (file missing)
O23 - Service: Panda Firewall Service (PAVFIRES) - Panda Software - C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\Firewall\PavFires.exe
O23 - Service: Panda Function Service (PAVFNSVR) - Panda Software - C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\PavFnSvr.exe
O23 - Service: Panda Pavkre (Pavkre) - Panda Software - C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\Pavkre.exe
O23 - Service: Panda PavProt (PavProt) - Panda Software - C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\PavProt.exe
O23 - Service: Panda Process Protection Service (PavPrSrv) - Panda Software - C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
O23 - Service: Panda anti-virus service (PAVSRV) - Panda Software - C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\pavsrv51.exe
O23 - Service: Panda Preventium+ Service (PREVSRV) - Panda Software - C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\prevsrv.exe
O23 - Service: Panda IManager Service (PSIMSVC) - Panda Software Internacional - C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\PsImSvc.exe
O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe

Now be patient and wait for one of the Gold Shields to have a look.
 
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